Assistant Manager, Ocean Operations
Manages end-to-end ocean freight operations across a regional network, coordinating carriers, customs, warehouses, and internal teams while ensuring on-time delivery and service quality. Requires a bachelor’s degree, at least five years of forwarding or related experience, and strong operational and communication skills.
About the job
Responsibilities
- Ensure shipments move on time and exceptions are handled appropriately.
- Meet internal KPIs and SLAs demonstrating quality delivery.
- Follow standard operating procedures (SOPs).
- Resolve client issues quickly, ensure smooth operations at origin and destination, and escalate issues as needed.
- Coordinate day-to-day logistics operations with ocean carriers, cartage partners, customs, and warehouses.
- Execute the end-to-end movement of freight within a regional network.
- Identify opportunities for process improvement in a fast-paced, evolving environment.
Requirements
- Bachelor's degree.
- Minimum 5 years of global forwarding or related work experience.
- 4+ years of experience in ocean freight, import compliance, or warehousing is encouraged.
- Growth mindset and commitment to improving work processes.
- Strong critical-thinking skills and attention to detail.
- Effective communication and interpersonal abilities.
- Ability to work effectively in a collaborative team environment.
- Strong organizational, prioritization, and planning skills.
- Proficiency in Microsoft Office or Google apps.
Skills
Ocean Freight, Global Forwarding, Import Compliance, Warehousing, Supply Chain Operations, Process Improvement, Microsoft Office, Google Apps, Critical Thinking, SOPs
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