Issues & Program Manager, Product Operations

Responsibilities

• Own the Issue Management Program end-to-end: triaging issues, driving root cause analysis, leading containment and remediation through to closure.
• Serve as project manager on critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features.
• Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle.
• Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution.
• Own issue reporting to internal and external stakeholders.
• Track and manage issue containment and remediation.
• Drive execution of product launches end-to-end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations.
• Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication.

Requirements

• 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology.
• Experience working on issues management, regulatory compliance, or risk-adjacent projects.
• Understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints.
• Strong interest in leveraging AI to improve execution.
• Strong data skills — ability to pull and interpret reports, build dashboards, and answer operational questions without waiting on an analyst.
• Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams.
• Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights.
• Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment.
• Drive and proactivity.