Issues & Program Manager, Product Operations
Own the end-to-end Issue Management Program at a consumer fintech, including triaging, root cause analysis, remediation, and reporting. Also drive critical product launches and initiatives as a project manager across Product, Engineering, Legal, Compliance, and Operations teams. Requires 10+ years in tech project management or product operations, preferably in fintech, with experience in regulatory/risk projects and strong data/AI skills.
About the job
Responsibilities
- Own the Issue Management Program end-to-end: triaging issues, driving root cause analysis, leading containment and remediation through to closure.
- Serve as project manager on critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features.
- Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle.
- Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution.
- Own issue reporting to internal and external stakeholders.
- Track and manage issue containment and remediation.
- Drive execution of product launches end-to-end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations.
- Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication.
Requirements
- 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology.
- Experience working on issues management, regulatory compliance, or risk-adjacent projects.
- Understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints.
- Strong interest in leveraging AI to improve execution.
- Strong data skills — ability to pull and interpret reports, build dashboards, and answer operational questions without waiting on an analyst.
- Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams.
- Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights.
- Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment.
- Drive and proactivity.
Skills
Project Management, Product Operations, Issue Management, Regulatory Compliance, Risk Management, AI Tools, Data Analysis, Dashboarding, Cross-Functional Leadership, Stakeholder Management, Executive Presentation, Fintech
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