Partner Solutions Architect
Supports global systems integrator partners through technical onboarding, enablement, demonstrations, proofs of value, and solution adoption. The role requires strong IT development or operations experience, confident presentation skills, and typically 10–15 years in customer- or partner-facing technical work.
About the job
Responsibilities
- Ensure successful onboarding, training, enablement, and certification of partner technical resources.
- Participate in joint business planning and review sessions to align Datadog and partner technical teams.
- Support partner technical initiatives, including end-customer demonstrations, proofs of value, enablement workshops, and technical assessments and coaching.
- Advocate for partners’ technical concerns, use cases, feature requests, and support issues with internal Datadog teams, helping drive them to resolution.
- Analyze partner service offerings and recommend ways to increase the value of those services through improved adoption of Datadog features and capabilities.
- Collaborate with product management, engineering, and technical services teams to identify and prioritize new features and capabilities.
- Curate and evolve best practices for Datadog platform adoption and customer success.
Requirements
- Solid technical grounding with hands-on experience in IT development and/or operations.
- Typically 10–15 years of experience in a customer- or partner-facing technical role.
- Demonstrated track record and passion for continuous learning.
- Strong business acumen and the ability to articulate technical value from the server room to the boardroom.
- Confident presentation skills.
- Hands-on experience in at least two of the following areas:
- Observability: Datadog, Splunk, AppDynamics, New Relic, or Dynatrace
- Public cloud: AWS, Azure, Google Cloud, or Alibaba Cloud
- Containerization: Docker, Kubernetes, OpenShift, or Cloud Foundry
- Development and scripting: Python, JavaScript, Ruby, Perl, PHP, or Go
- Configuration management: Terraform, Ansible, Puppet, or Chef
- CI/CD: Jenkins or GitLab
Nice-to-haves
- Experience working in a technical role for or supporting channel partners, such as systems integrators or managed service providers.
- Experience using Datadog or other cloud monitoring tools, including APM, infrastructure monitoring, logs, synthetics, or network performance monitoring.
- Experience with root-cause analysis, troubleshooting, and debugging.
Compensation and Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with access to Community Guilds and Inclusion Talks.
- Benefits may vary based on the country of employment and the nature of employment.
Skills
Datadog, Splunk, AWS, Azure, GCP, Docker, Kubernetes, Python, JavaScript, Terraform, Ansible, Jenkins, GitLab, Apm, Troubleshooting
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