Partner Solutions Architect
Supports global systems integrator and channel partners with technical onboarding, enablement, demonstrations, proofs of value, and Datadog adoption initiatives. Requires strong IT development or operations experience, confident presentation skills, and typically 10–15 years in customer- or partner-facing technical roles.
About the job
Responsibilities
- Onboard, train, enable, and certify partner technical resources.
- Participate in joint business planning and review sessions with Datadog and partner technical teams.
- Support partner technical initiatives, including end-customer demonstrations, proofs of value, enablement workshops, assessments, advice, and coaching on best practices.
- Advocate for partners’ technical concerns, including use cases, feature requests, and support issues, with internal Datadog teams through resolution.
- Analyze partner service offerings and recommend ways to increase the value and adoption of Datadog features and capabilities.
- Collaborate with product management, engineering, and technical services teams to identify and prioritize new features and capabilities.
- Curate and evolve best practices for Datadog platform adoption and customer success.
Requirements
- Solid technical grounding with hands-on experience in IT development and/or operations.
- Typically 10–15 years of experience in a customer-facing or partner-facing technical role.
- Strong business acumen and the ability to articulate technical value from the server room to the boardroom.
- Confident presentation skills.
- Hands-on experience in at least two of the following areas:
- Observability: Datadog, Splunk, AppDynamics, New Relic, or Dynatrace
- Public cloud: AWS, Azure, Google Cloud, or Alibaba Cloud
- Containerization: Docker, Kubernetes, OpenShift, or Cloud Foundry
- Development and scripting: Python, JavaScript, Ruby, Perl, PHP, or Go
- Configuration management: Terraform, Ansible, Puppet, or Chef
- CI/CD: Jenkins or GitLab
Nice-to-Haves
- Experience working in a technical role for or supporting channel partners, such as systems integrators or managed service providers.
- Experience using Datadog or other cloud monitoring tools, including APM, infrastructure monitoring, logs, synthetics, or network performance monitoring.
- Experience with root-cause analysis, troubleshooting, and debugging.
Benefits
- Best-in-class onboarding.
- Global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Community and inclusion programs.
Skills
Datadog, Splunk, Appdynamics, New Relic, Dynatrace, AWS, Azure, GCP, Docker, Kubernetes, Python, JavaScript, Terraform, Ansible, Jenkins
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