Global People Operations Lead

Responsibilities

• Own the full employee lifecycle in India, including onboarding, documentation, performance support, and offboarding.
• Serve as the primary HR point of contact for India-based employees, handling people queries and employee relations matters.
• Partner with US HR leadership to align company policies with Indian labor law and local norms.
• Manage performance review cycles, support managers with coaching and documentation, and handle PIPs and exits.
• Ensure compliance with Indian employment laws, including the Shops & Establishment Act, PF, ESI, gratuity, and other applicable regulations.
• Maintain employee records and HRIS data for the India team.
• Manage India office operations, including facilities, supplies, vendors, maintenance, and workplace experience.
• Own vendor relationships and negotiate contracts for cleaning, security, internet, catering, and equipment.
• Coordinate office logistics for events, team gatherings, and visiting US-based team members.
• Manage office budgets and track expenses with Finance.
• Manage laptops and other equipment procurement and inventory tracking.
• Partner with the payroll provider or PEO to ensure accurate, timely payroll processing.
• Own statutory compliance, including PF, ESI, professional tax, gratuity, labor welfare fund, and related filings.
• Manage benefits administration, including health insurance, leave policies, and India-specific perks.
• Coordinate with external legal counsel on employment contracts, NDAs, and labor matters.
• Support audit and compliance requirements as the India team scales.
• Champion company culture in the India office and bridge the US and India teams.
• Plan and execute engagement initiatives, including team events, celebrations, and wellness programs.
• Own internal communications for the India office in partnership with US leadership.
• Support recruiting coordination for India roles, including interview scheduling, offer letters, and candidate experience.

Requirements

• 3–8 years of experience in People Operations, HR, or Office Administration, including at least 2 years in a management or standalone HR role.
• Bachelor's degree required; MBA or postgraduate diploma in HR preferred.
• Strong working knowledge of Indian labor and employment law, including PF, ESI, Shops & Establishment, and gratuity.
• Hands-on experience managing office administration and vendor operations.
• Experience with employee relations, performance management, and the end-to-end employee lifecycle.
• Ability to work across time zones with US-based leadership, including some overlap with US Pacific hours.
• Strong judgment, discretion, and ability to handle sensitive situations professionally.
• Resilience in challenging and fast-paced environments.
• Exceptional written and verbal communication skills in English, with the ability to influence at all levels.
• Ability to work in an onsite environment.

Compensation and Benefits

• Competitive compensation package.
• 100% employer-paid medical, dental, vision, and base life insurance.
• Flexible paid time off and paid holidays.
• Equity in a rapidly growing company.
• Referral bonuses.
• Latest Apple products and an unlimited technology stack.