Pre-Employment Program Manager

Responsibilities

• Manage the end-to-end relationship with background-check and drug/alcohol-testing vendors, including service performance, escalations, renewals, and issue resolution.
• Orchestrate all pre-employment checks from accepted offer through start date, coordinating with Recruiting Operations, Immigration Operations, and Onboarding Operations.
• Administer pre-employment, random, post-accident, reasonable-suspicion, and return-to-duty drug and alcohol testing programs for DOT and non-DOT populations.
• Design and document end-to-end processes, including a RACI defining cross-functional roles and responsibilities.
• Partner with Compliance, Legal, and Employee Relations on adjudication, job-profile designation, and FCRA-compliant recordkeeping.
• Create training, documentation, and communications for recruiting, people operations, onboarding, and hiring managers.
• Monitor turnaround times, error rates, and candidate-experience data and drive continuous improvement.

Requirements

• Experience administering background-check and/or drug and alcohol testing programs, preferably in a high-growth or regulated environment.
• Proven external vendor-management experience, including SLA accountability and service-issue resolution.
• Track record designing and documenting end-to-end cross-functional processes.
• Working knowledge of FCRA and DOT/PHMSA screening and testing requirements.
• Experience partnering with Recruiting, Onboarding, Compliance, Legal, and Employee Relations.
• Proficiency with ATS and HRIS platforms, such as Ashby and Rippling.
• Strong operational rigor and attention to detail while managing multiple candidates and cases.
• Bachelor's degree or equivalent professional experience.
• 5+ years of experience in People Operations, Recruiting Operations, or a related compliance function.

Nice to Have

• Experience supporting a DOT-regulated workforce or other safety-sensitive population.
• Experience building or substantially overhauling a pre-employment or background-screening program.

Compensation and Benefits

• $130,000–$160,000 annual compensation plus bonus.
• Restricted Stock Units and equity packages.
• Paid time off, holidays, and leave programs.
• Health, dental, and vision insurance; HSA contributions.
• Paid parental leave; life, short-term disability, and long-term disability insurance.
• Professional development and tuition reimbursement.
• Mental health and wellness support.
• Commuter benefits, cell phone stipend, and 401(k) plan with company match up to 4% of salary.
• Volunteer time off, global travel insurance, emergency assistance, daily meals allowance, and location-specific programs.