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StripeStripeSan Francisco, CA

Staff Product Manager, Support Experience

Lead the platform enabling Stripe’s user-facing AI agent to solve problems across the product suite. Build rapid AI feedback loops and infrastructure for conversational experiences in dashboards, apps, and third-party surfaces.

Salary not listed
On-site12+ YOEProduct Management

About the role

Responsibilities

  • Create the home for product teams to safely build out, understand and improve their conversational experiences.
  • Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
  • Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
  • Integrate human and AI conversations in the platform so that teams can understand and manage both.
  • Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives.
  • Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
  • Partner with the Conversation UX team to unlock novel capabilities for the AI agent.

Requirements

  • 12+ years of experience as a Product Manager
  • Deep user empathy and a high bar for user experience
  • Experience developing a multi-year vision, strategy and roadmap for large scale products
  • Experience leading cross-team initiatives from ideation to execution
  • Technical expertise: led technical products and/or have a background in computer science (or similar)
  • Strong written and verbal communication skills

Nice-to-Haves

  • Preferred qualifications are a bonus, not a requirement.

Skills

Product ManagementAI AgentsConversational AIRoadmappingCross-Functional LeadershipTechnical Product ManagementUser Experience DesignFeedback LoopsEvals And PromptsGtm Collaboration
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