Staff Product Manager, Support Experience
Lead the platform enabling Stripe’s user-facing AI agent to solve problems across the product suite. Build rapid AI feedback loops and infrastructure for conversational experiences in dashboards, apps, and third-party surfaces.
About the job
Responsibilities
- Create the home for product teams to safely build out, understand and improve their conversational experiences.
- Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
- Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
- Integrate human and AI conversations in the platform so that teams can understand and manage both.
- Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives.
- Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
- Partner with the Conversation UX team to unlock novel capabilities for the AI agent.
Requirements
- 12+ years of experience as a Product Manager
- Deep user empathy and a high bar for user experience
- Experience developing a multi-year vision, strategy and roadmap for large scale products
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Nice-to-Haves
- Preferred qualifications are a bonus, not a requirement.
Skills
Product Management, AI Agents, Conversational AI, Roadmapping, Cross-Functional Leadership, Technical Product Management, User Experience Design, Feedback Loops, Evals And Prompts, Gtm Collaboration
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