Senior Manager, Commercial Success
Lead Account Management, Customer Success, and Partner Success teams to drive NRR, GRR, and agency revenue at Bubble. Own upgrade motions from Standard to Enterprise, CSM lifecycle (onboarding through renewal), playbook development, and cross-functional partnerships with Technical Success and Success Operations.
About the job
Responsibilities
- Drive NRR, GRR, and agency revenue goals for the commercial segment.
- Lead and develop the Account Management, Customer Success, and Partner Success teams.
- Execute and refine the AM upgrade motion (Standard → Enterprise): identification from billing signals, research-backed outreach, discovery, and warm AM→CSM handoff.
- Own the CSM lifecycle: onboarding (0–60 days), steady-state check-ins and QBRs, expansion to CSQL threshold, and renewal plays segmented by health (green/yellow/red).
- Partner with Technical Success to ensure complex accounts are scoped, de-risked, and technically healthy.
- Work with Success Operations to translate intelligence and risk signals into commercial action.
- Deliver pipeline, forecast, and retention reporting to senior leadership, driving accountability and surfacing risks and opportunities in real time.
Requirements
- 6+ years in customer success, account management, or commercial roles, with 3+ years managing teams.
- A track record of owning a retention or expansion metric (NRR, GRR, or similar).
- Experience building or scaling commercial playbooks and operating cadences.
- Strong analytical skills and comfort working from data and customer signals.
- Excellent verbal and written communication, and the ability to influence cross-functionally.
- Ability to thrive in a fast-paced, ambiguous, high-growth environment.
Nice-to-Haves
- Energized by contributing to revenue retention and expansion metrics.
- Like building playbooks and operating rhythms, not just running them.
- Excited to lead a multi-function team through a period of rapid evolution.
- Believe the best commercial teams shape customer behavior rather than respond to it.
Compensation and Benefits
- Estimated salary: $187k - $240k.
- In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation: comprehensive health coverage, 401(k) matching, wellness and work enablement stipends, generous PTO, and a Sabbatical program.
Skills
Customer Success, Account Management, Net Revenue Retention, Gross Revenue Retention, Playbook Development, Forecasting, Pipeline Management, QBRs, Stakeholder Influence, Analytics
Similar jobs
Customer Success jobs
OpenAI
Washington, DC
Leads government-focused enablement and adoption programs for OpenAI products, from onboarding through sustained usage and measurable mission impact. The role requires 6+ years in customer-facing enablement, instructional, adoption, or transformation work, with strong facilitation, communication, product fluency, and public-sector credibility.
Gumloop
San Francisco, CA
Founding CSM to own enterprise accounts end-to-end, drive adoption and renewals, and build the Success function from scratch at an AI automation platform. Requires 6+ years in CS/AM/SE and strong technical curiosity.
Airbnb
United States
Leads the global quality strategy for high-stakes Community Support functions including Safety, Premium Support, and CS Labs. Requires 12+ years of support, quality, operations, or Trust & Safety experience, expertise in quality methodologies and AI-assisted QA, and demonstrated leadership of distributed teams.
Deepgram
United States
Own Deepgram’s strategic AWS partnership across technical adoption, marketplace and co-sell execution, retention, and expansion. The role requires strong partner ownership, technical consulting fluency with APIs and integrations, enterprise stakeholder influence, and an AI-native approach to building scalable workflows.
Vanta
Remote
Leads and develops a team of commercial Customer Success Managers responsible for onboarding, adoption, retention, advocacy, and expansion. The role shapes upmarket customer success strategy, coaches performance, and partners cross-functionally to deliver value for complex commercial customers.