Senior Manager, Commercial Success

Responsibilities

• Drive NRR, GRR, and agency revenue goals for the commercial segment.
• Lead and develop the Account Management, Customer Success, and Partner Success teams.
• Execute and refine the AM upgrade motion (Standard → Enterprise): identification from billing signals, research-backed outreach, discovery, and warm AM→CSM handoff.
• Own the CSM lifecycle: onboarding (0–60 days), steady-state check-ins and QBRs, expansion to CSQL threshold, and renewal plays segmented by health (green/yellow/red).
• Partner with Technical Success to ensure complex accounts are scoped, de-risked, and technically healthy.
• Work with Success Operations to translate intelligence and risk signals into commercial action.
• Deliver pipeline, forecast, and retention reporting to senior leadership, driving accountability and surfacing risks and opportunities in real time.

Requirements

• 6+ years in customer success, account management, or commercial roles, with 3+ years managing teams.
• A track record of owning a retention or expansion metric (NRR, GRR, or similar).
• Experience building or scaling commercial playbooks and operating cadences.
• Strong analytical skills and comfort working from data and customer signals.
• Excellent verbal and written communication, and the ability to influence cross-functionally.
• Ability to thrive in a fast-paced, ambiguous, high-growth environment.

Nice-to-Haves

• Energized by contributing to revenue retention and expansion metrics.
• Like building playbooks and operating rhythms, not just running them.
• Excited to lead a multi-function team through a period of rapid evolution.
• Believe the best commercial teams shape customer behavior rather than respond to it.

Compensation and Benefits

• Estimated salary: $187k - $240k.
• In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation: comprehensive health coverage, 401(k) matching, wellness and work enablement stipends, generous PTO, and a Sabbatical program.