Senior Manager, Strategy & Operations

Responsibilities

Performance & Strategy

• Execute Fora’s UK strategy, aligned with broader international priorities and KPIs.
• Own end-to-end KPI tracking, weekly reporting, operational forecasting, and performance analysis, translating insights into clear actions.

Operations & Compliance

• Operationalize UK priorities across key workstreams, building and improving processes, tools, and infrastructure to support advisors and scale the market.
• Oversee localization and optimization of tools and workflows, including HubSpot, Intercom, Retool, and WhatsApp.
• Build and refine processes across advisor onboarding, support, training, payments, compliance, and advisor experience.
• Partner with General Counsel and HQ teams to support adherence to UK regulatory and compliance requirements.

Marketing & Growth

• Coordinate and execute UK marketing initiatives across PR, brand, partnerships, and events.
• Develop locally relevant messaging, content, partnerships, and client-facing experiences.
• Oversee the advisor conversion funnel with Sales and improve acquisition performance, conversion, and growth efficiency.

Advisor Success & Community Building

• Own the end-to-end UK advisor experience across onboarding, training, support, platform tools, partnerships, client-facing materials, and community engagement.
• Develop initiatives that help UK advisors build their businesses and engage with the Fora community.
• Build and manage relationships with local travel partners, tourism boards, and relevant organizations.

Leadership & Cross-Functional Execution

• Represent Fora across UK internal and external initiatives.
• Source, vet, and manage third-party partners, vendors, and contractors.
• Project-manage UK deliverables across Product, Finance, Marketing, Legal, and Data.
• Foster efficiency, accountability, and advisor-first leadership as the UK team scales.

Requirements

• Excellent written and spoken English.
• Strong communication and presentation skills, including public speaking.
• Based in London or New York City, with flexibility to travel across the UK.
• 5–7 years of total professional experience, including:
  • 2+ years in demanding professional services such as top-tier management consulting, investment banking, or private equity.
  • 3+ years in highly operational or startup environments; launch experience preferred.
• Excellent organizational and project management skills, with experience driving cross-functional initiatives.
• Advanced Excel or Google Sheets proficiency, including building financial and operational models from scratch and analyzing data.
• Bachelor’s degree in Business, Engineering, Economics, or a related field.
• Ability to travel regularly.

Nice-to-Haves

• Experience launching or scaling a new market, product line, or geography.
• Familiarity with UK regulatory environments, including consumer-facing platforms, financial services, or travel.
• Interest in or prior experience in the travel industry.

Compensation

• Indicative compensation range: £100K–£125K.
• Final compensation depends on experience and the level at which the candidate is hired.