Forward Deployed Product Engineer

Key Responsibilities

• Configure and deploy our software in customer environments, ensuring reliability and performance across complex workflows.
• Troubleshoot issues across backend APIs, cloud infrastructure, databases, and the frontend.
• Travel to customer sites and embed with operations teams, building trusted technical relationships.
• Prototype products and iterate quickly with live customer data and direct feedback.
• Act as the voice of the customer in product discussions, translating field insights into roadmap priorities, solutions, and integrations.
• Partner with Product & Engineering to turn successful prototypes into production code.
• Develop playbooks for repeatable integrations and maintain clear documentation and training resources.

Qualifications

Education

• Bachelor’s degree in Computer Science, Aerospace, Engineering, or a related field.

Experience

• 3+ years of experience in software engineering, with a focus on customer-facing roles.
• Proven track record of building, deploying, or supporting production software in mission-critical environments.

Technical Skills

• Proficiency in Python; experience with TypeScript, Java, or similar is a plus.
• Experience building software with AI tools such as Cursor, Amp, ChatGPT.
• Experience with cloud platforms (AWS, Azure, Google Cloud), databases, and containerization technologies (Docker, Kubernetes).

Soft Skills

• Excellent communication and interpersonal skills.
• Strong product sense: ability to question requirements, spot patterns, solve problems for the users.
• Bias toward action: comfortable shipping prototypes quickly and iterating.
• Adaptability and curiosity, thriving in ambiguous, fast-changing environments.

Certifications

• Relevant certifications (e.g., AWS Certified Solutions Architect, Certified Kubernetes Administrator) are a plus.
• Active US Security Clearance (TS/SCI) required.