Renewals Manager

Responsibilities

• Own renewal operations, including auto-renewal processing, forecast hygiene, and contract audits.
• Partner with the scaled Customer Success Manager to manage scaled-book renewals using automation and light-touch commercial execution.
• Support enterprise renewal strategy through renewal briefs, commercial preparation, account research, data gathering, and document drafting.
• Ramp into account ownership and independently manage A2 renewals and complex mid-market escalations.
• Build renewal playbooks, tooling, and documentation alongside the Renewals Team Lead.
• Collaborate with Customer Success Managers, Account Executives, Deal Desk, and Finance to streamline handoffs and contracting.
• Use AI tools for account research, proposal drafting, forecast summaries, and customer outreach.

Requirements

• 1–3 years of experience in SaaS renewals, customer success operations, sales operations, or account management.
• Strong process orientation and ability to manage multiple concurrent workstreams.
• Commercial judgment, including customer communication, pricing discussions, objection handling, and negotiation.
• Excellent written and verbal communication skills.
• Ability to learn SaaS tools quickly.
• Comfort working with usage data, product signals, and forecast inputs.
• Exposure to proposals, redlines, and signature workflows.
• Interest in understanding the plaintiff legal industry.
• An AI-forward approach to customer-facing workflows.

Nice-to-haves

• Experience with customer success platforms such as Vitally, Gainsight, or Catalyst.
• Experience with CRMs such as HubSpot or Salesforce.

Compensation and Benefits

• Competitive salary and equity.
• 401(k) with employer matching.
• Health, dental, vision, and life insurance.
• Short- and long-term disability insurance.
• Commuter benefits.
• Autonomous work environment.
• Workplace setup reimbursement.
• Telecommuting stipend.
• Flexible time off and holidays.
• Quarterly team gatherings.
• In-office perks.