Account Manager, Americas
Manages renewals, expansions, forecasting, and strategic relationships across Americas accounts in corporate, higher education, and K-12 sectors. Requires five years of sales or account management experience, SaaS familiarity, CRM proficiency, and a bachelor's degree.
About the job
Responsibilities
- Manage the software renewal process for assigned accounts, ensuring timely and successful contract renewals.
- Engage clients about usage, concerns, upgrade options, renewal terms, pricing, and contractual agreements.
- Identify and pursue upsell and cross-sell opportunities for software licenses, modules, and services.
- Conduct product demonstrations and presentations for existing clients.
- Develop account plans and strategies to achieve renewal and expansion objectives.
- Monitor account usage, health, revenue performance, and customer satisfaction metrics.
- Provide accurate sales forecasts and pipeline updates using CRM and reporting systems.
- Research industry trends, market dynamics, and competitors across corporate, higher education, and K-12 sectors.
- Maintain relationships with decision-makers and stakeholders and serve as the primary contact for assigned accounts.
- Collaborate with sales, marketing, legal, finance, Customer Support, and Implementation teams.
- Travel up to 25% to meet partners and attend industry events.
Requirements
- 5 years of experience in sales or account management, ideally in SaaS.
- Proven track record of exceeding quotas through relationship building.
- Ability to explain complex software solutions clearly and communicate their value to clients.
- Proficiency with CRM tools and sales productivity software.
- Self-motivated, adaptable, and able to independently manage a territory and own results.
- Bachelor's degree in business or a related field.
Compensation
- Annual salary: $75,000–$80,000.
Skills
SaaS, CRM, Sales Forecasting, Account Planning, Renewals, Upselling, Cross-Selling, Product Demos, Market Research, Competitive Analysis, Sales Pipeline Management, Customer Relationship Management
Similar jobs
Account Management jobs
Phantom
Remote
Own end-to-end relationships with Phantom’s VIP members, handling high-stakes crypto support, escalations, and exclusive experiences. The role requires 4+ years in VIP support, account management, or customer success, deep multi-chain crypto knowledge, strong written communication, and discretion.
Steno
United States
Manages relationships and operational delivery for a portfolio of law firm clients, coordinating requests, resolving issues, and partnering with Account Executives. Requires 3+ years of account management or customer success experience, strong organization, and KPI-driven client service.
WorkWave
Holmdel, NJ
The Mid Market Account Manager grows revenue within existing SaaS accounts by building executive relationships, leading strategic reviews, identifying expansion opportunities, and managing the full sales cycle. The role requires 3–5 years of SaaS sales or account management experience, quota attainment, CRM proficiency, and consultative selling skills.
Chicago, IL
Manages and grows a strategic portfolio of CPG advertiser accounts by planning, optimizing, and measuring Pinterest awareness campaigns. The role combines digital advertising sales, client partnership, audience targeting, campaign analytics, and strategic consulting.
Huntress
United StatesManages and grows cybersecurity partner relationships through expansion, renewals, adoption, and trusted advisory. The role requires at least five years of account, customer success, partner, or channel sales experience, MSP knowledge, CRM proficiency, and practical use of AI tools.