Account Manager
Manages enterprise accounts in Japan while helping customers deploy and scale AI conversational agents. The role combines technical customer guidance with ownership of expansion, cross-sell, revenue retention, and multi-product adoption.
About the job
Responsibilities
- Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform.
- Advise customers on agent design, personas, conversation flows, tool integrations, and voice customization to deliver business outcomes in production environments.
- Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony.
- Support integrations with existing data sources and systems.
- Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
- Own expansion outcomes across a defined portfolio of enterprise accounts.
- Drive net revenue retention and sustained multi-product adoption.
- Identify expansion opportunities and drive cross-sell through deeper agent usage.
- Partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.
Requirements
- 5–7 years of Customer Success or Account Management experience supporting complex B2B SaaS, developer tools, or AI/ML products in Japan.
- Experience building and deploying AI agents.
- Experience with API integrations and comfort navigating SDKs.
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities.
- Excellent problem-solving, technical, and analytical skills.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all organizational levels.
- Strong understanding of the Japan market landscape and cultural nuances.
- Self-motivated and able to work independently in a remote or distributed team environment.
Benefits
- Annual discretionary professional development stipend.
- Annual discretionary social travel stipend.
- Annual company offsite.
- Monthly coworking stipend for employees outside main hubs.
Skills
AI Agents, API Integrations, SDKs, B2B SaaS, Developer Tools, AI/ML, Conversational Design, Voice Customization, Data Analysis, Cross-Selling
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