Manager, Account Manager
Leads account management and business growth for clients across Singapore and Malaysia while managing and developing Account Managers. The role requires at least five years of sales, account management, or supply chain experience, plus strong client relationship, strategic planning, and communication skills.
About the job
Responsibilities
- Lead the business growth plan for a portfolio of clients across Singapore and Malaysia by generating sales leads, converting leads into opportunities, and developing client solutions.
- Use knowledge of client goals, industries, and Flexport services to close and deliver new solutions that deepen relationships.
- Serve as a trusted client advisor and advocate for client needs with internal stakeholders.
- Conduct regular client touchpoints and business reviews to demonstrate value, identify opportunities, and improve retention.
- Manage, mentor, and coach Account Managers; hold them accountable for performance and growth.
- Teach account-management fundamentals and support team members’ development through feedback and career guidance.
- Work cross-functionally with supply chain operations, procurement, account solutions, implementation, industry subject-matter experts, and trade and financial services teams.
- Monitor client health, improve outcomes, and ensure business objectives are met.
- Drive adoption of the Flexport platform and educate clients on how to use it effectively.
Requirements
- Bachelor’s or master’s degree.
- At least 5 years of experience in sales, account management, or supply chain operations, preferably in managerial or team-lead roles.
- Background in logistics, freight forwarding, or supply chain preferred.
- Track record of delivering innovation and driving results.
- Experience working with complex global team matrices and clients in retail, electronics, or technology.
- Experience building global client relationships and growing business partnerships.
- Ability to inspire and motivate a team.
- Strategic planning, organization, and execution skills.
- Excellent written, verbal, presentation, and communication skills.
- Strong negotiation and problem-solving skills.
- Adaptability, curiosity, collaboration, integrity, and strong ethics.
Nice to Have
- Experience in electronics, retail, or technology verticals.
- Experience with AI adoption.
Compensation
- Compensation was not specified.
Skills
Account Management, Sales, Supply Chain Operations, Logistics, Freight Forwarding, Client Relationships, Negotiation, Problem Solving, Supply Chain, Artificial Intelligence
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