Renewal Account Manager
Manages customer renewals across an assigned SaaS portfolio, handling quotes, negotiations, churn mitigation, and expansion opportunities. Requires account management or customer success experience, Salesforce proficiency, strong communication, and analytical skills.
About the job
Responsibilities
- Own and manage the renewal process for an assigned customer portfolio.
- Engage customers before renewal dates to discuss contract terms, value realization, and future needs.
- Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
- Collaborate with Customer Success Managers and Sales Engineers to address customer questions and technical requirements.
- Identify at-risk renewals and develop strategies to mitigate churn.
- Negotiate contract terms and pricing to achieve mutually beneficial outcomes.
- Identify and pursue upsell and cross-sell opportunities during the renewal process.
- Provide management feedback on trends, challenges, and process improvement opportunities.
Requirements
- Experience in account management, renewals, or customer success in a SaaS or technology environment.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strong communication and negotiation skills with a customer-centric approach.
- Experience with CRM systems such as Salesforce.
- Analytical mindset with the ability to interpret customer health data and usage metrics.
- Ability to collaborate across departments and work independently.
Nice-to-haves
- Familiarity with renewal tools.
Skills
Salesforce, CRM, SaaS, Account Management, Customer Success, Contract Negotiation, Renewal Management, Customer Health Data, Usage Metrics
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