Strategic Solutions Director
Owns senior customer relationships, drives renewals, expansions, and revenue growth for AI manufacturing platform accounts. Leads pilot-to-production transitions and cross-functional orchestration with 4-8+ years in account management or customer success.
About the job
Key Responsibilities
- Own senior customer relationships and account strategy end to end.
- Drive commercial outcomes including renewals, expansion, and revenue targets.
- Lead pilot-to-production conversion, ensuring customers move from experimentation to operational scale.
- Orchestrate cross-functional alignment across the account and manage junior resources.
Requirements
- 4-8+ years of experience in strategic account management, enterprise consulting, or customer success leadership.
- Demonstrated success driving commercial outcomes: renewals, expansion, and revenue growth.
- Track record of managing senior executive relationships at complex organizations.
- Experience leading pilot-to-production conversions in enterprise or industrial environments.
- Ability to orchestrate cross-functional teams toward shared commercial and delivery objectives.
- Strong commercial instincts and the ability to build and execute account strategies independently.
- Manufacturing, supply chain, or industrial AI experience is a plus.
What We Offer
- Work with cutting-edge AI technology making a tangible impact in manufacturing
- Collaborative, mission-driven team and supportive leadership
- Generous time off
- Competitive compensation, equity, and benefits
- Lunch stipend
Skills
Account Management, Customer Success, Strategic Planning, Executive Relationship Management, Pilot-To-Production, Cross-Functional Collaboration, Revenue Growth, Renewals, Expansion, Commercial Strategy
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