Account Director, Digital Natives Growth
Account Director responsible for managing and growing a portfolio of Digital Natives customer accounts through the full sales lifecycle, from pipeline generation to renewal. Requires 9+ years of SaaS/PaaS sales experience, C-level engagement, and a passion for AI to drive adoption and revenue targets.
About the job
Responsibilities
- Manage a portfolio of customer accounts, developing and executing strategies for a comprehensive account plan
- Support customer accounts from initial engagement to successful deployment, expansion, and renewal
- Develop new and existing accounts through pipeline generation, discovery, evaluation, and successful adoption
- Partner with solutions and research engineering to build and execute complex customer programs and projects
- Own a revenue target and manage revenue forecasts
- Analyze key account metrics to create reports and provide insights to internal and external stakeholders
- Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
- Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
- Support the recruitment and onboarding of other teammates
- Support the development of company culture
Requirements
- 9+ years selling and renewing platform-as-a-service and/or software-as-a-service
- Managing and growing customer relationships across the full lifecycle
- Developing accounts from early sales stages through successful deployment
- Designing and executing complex deal strategies
- Working directly with c-level executives
- Communicating technical concepts to customers and internal stakeholders
- Gathering, distilling, and processing complex market, industry, competitor, customer, and prospect intelligence
Nice-to-Haves
- Customer-centric with motivation to deeply understand customer priorities and help achieve their vision
- Passion or deep curiosity in artificial intelligence
- Builder mindset with passion for building strong systems and processes from the ground up
- Excited by new challenges and solving multidimensional problems
- Strategist who understands go-to-market best practices and thinks/plans forward on the order of years
Skills
SaaS, Paas, Account Management, Pipeline Generation, Revenue Forecasting, C-Level Engagement, Technical Communication, Market Analysis, Competitive Intelligence, Go-to-Market Strategy
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