Account Director, Retail

Responsibilities

• Own individual revenue targets and contribute to pod revenue goals.
• Retain and grow top-tier retail partnerships through strategic, long-term account plans.
• Lead executive-level client relationships as the primary point of contact.
• Monitor client health, address risks, and identify expansion opportunities.
• Coordinate campaign deliverables, analytics requests, onboarding, campaign setup, and partner materials.
• Collaborate with sales and internal teams to identify optimization, upsell, and budget-expansion opportunities.
• Use data, dashboards, AI tools, and automation to improve reporting, accuracy, efficiency, and client engagement.
• Translate campaign performance and trends into actionable client recommendations.
• Independently deliver client presentations and quarterly business reviews.
• Oversee revenue actualization and billing processes.
• Mentor team members, support AI skill development, participate in hiring, and help shape team culture.

Requirements

• 8+ years of experience in account management, partnerships, sales support, or a related field.
• Direct experience in digital media, advertising, or consumer data.
• Experience driving revenue through renewals, upsells, and client-growth conversations.
• Strong organizational, execution, communication, and collaboration skills.
• Ability to manage multiple priorities in a dynamic environment.
• Expertise analyzing campaign data and presenting insights to drive business outcomes.
• Familiarity with AI tools such as ChatGPT or Gemini AI and automation platforms such as Zapier.
• Bachelor’s degree or equivalent combination of education and experience.

Nice-to-Haves

• Direct experience with the client vertical.
• Experience with CRM tools such as Salesforce.
• Experience coaching and collaborating with implementation, analytics, or other cross-functional teams.

Compensation and Benefits

• Base salary: $110,700–$124,225.
• On-target earnings: $166,050–$186,337.
• Equity for full-time employees.
• 401(k) match up to 4%.
• Medical, dental, and vision coverage, including pet coverage.
• Education reimbursement up to $10,000 per year.
• Flexible paid time off and nine paid holidays.
• Year-end week-long break.
• Paid parental leave and flexible return-to-work schedule.
• $2,000 one-time family-support incentive for eligible employees.