Strategic Accounts Director, Large Group
Own retention, expansion, and strategic relationships for large employer healthcare clients, advising on benefits strategy, plan design, and cost performance. The role requires 7+ years in employee benefits account management or sales, strong communication skills, and experience with large enterprise employers.
About the job
Responsibilities
- Own retention and upsell processes for large employer clients with 1,000–5,000 lives.
- Collaborate with account managers to deliver an excellent client experience.
- Serve as a strategic partner on health plan design, cost trends, and plan performance.
- Establish and manage strategic broker and client relationships.
- Monitor client health and execute plans to address account risks proactively.
- Resolve strategic problems and ensure Garner delivers value to employer health plans and members.
- Partner with product, data, and technology teams to create customized reports and presentations demonstrating value and ROI.
Requirements
- 7+ years of experience in a commercially oriented account management or sales role in the employee benefits space.
- Deep knowledge of health plan design and employee benefits.
- Experience advising large and enterprise employers on benefits strategy and cost performance.
- Proven success achieving retention and upsell targets year over year.
- Excellent communication and presentation skills.
- Ability to solve problems in ambiguous situations.
- Self-starter comfortable in an ambiguous, rapidly evolving, fast-paced startup environment.
- Strong accountability, urgency, and commitment to authentic feedback.
Compensation & Benefits
- Target total compensation, including base and bonus: $190,000–$250,000.
- Equity incentive eligibility.
- Flexible paid time off.
- Medical, dental, and vision plan options.
- 401(k) with company match.
- Flexible spending accounts.
- Teladoc Health.
- Occasional travel to headquarters, with travel up to 25% of the time expected.
Skills
Account Management, Sales, Employee Benefits, Health Plan Design, Benefits Strategy, Cost Performance, Strategic Planning, Upselling, Client Retention, Relationship Management, ROI Analysis, Presentation Skills, Healthcare, Artificial Intelligence, Data Analysis
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