Staff Implementation Engineer

Responsibilities

• Directly own end-to-end delivery for 2-3 of the largest and most strategic customer implementations, including build, testing, and go-live processes.
• Lead cross-functional triage of issues surfaced during implementations — translate customer-facing problems into well-scoped tickets, partner with Product and Engineering to diagnose root cause, and drive them to resolution.
• Serve as a technical resource for the team's most challenging problems, partnering on escalations and complex integration work.
• Increase implementation efficiency across the team by identifying bottlenecks, designing processes, tooling, and standards.
• Feed implementation learnings back into the product by surfacing recurring pain points and feature gaps to Product and Engineering.
• Support teammates' growth through mentorship and knowledge-sharing.
• Act as a knowledgeable resource on the platform capabilities and design patterns across products.
• Define where AI can expand implementation capabilities and help build AI-enabled workflows and standards.
• Communicate plans, progress, and risk clearly to internal partners and senior customer stakeholders.

Requirements

• 5+ years in implementation, solutions/technical consulting, or comparable technical delivery role, ideally with complex enterprise or SaaS implementations.
• Proven track record owning complex, high-stakes technical delivery end-to-end, from architecture through go-live.
• Comfort operating in ambiguity, bringing structure and clear point of view to cross-team problems.
• Experience translating customer issues into actionable work for product and engineering partners and driving resolution across teams.
• Experience mentoring others, setting technical standards, and building tooling or processes.
• Excellent written and verbal communication; comfortable leading meetings with senior stakeholders.
• Background in Computer Science or equivalent strong technical training.
• Deep experience integrating with web APIs; familiarity with modern web frameworks (React, Node.js, etc.).
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs).
• Ability to read, write, and understand code in multiple programming languages; working knowledge of Python, JSON, GitHub, and the terminal; JavaScript/TypeScript a plus.
• Self-starter who can decompose ambiguous, high-stakes problems.
• Superior time management to run multiple large external customers simultaneously.
• Passion for working with people and explaining complex technical issues.

Nice-to-Haves

• Fintech, financial services, or credit union domain experience.

Compensation and Benefits

• Remote Flexibility: Work from anywhere.
• Unforgettable Off-Sites: Twice a year in exciting destinations.
• Flexible PTO.
• Stock Options.
• Home Office Setup budget.
• Work Trip Budget.
• Comprehensive health and dental insurance.