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DatabricksDatabricksMountain View, CA

Sr Software Engineer- Customer Experience Intelligence (CXI)

Build AI-powered support automation systems at scale for Databricks customers. Design agentic workflows, full stack development, and integrate with distributed platforms across multi-cloud environments; requires BS in CS and extensive production experience.

164k – 226k
On-siteFullstack Engineering

About the role

The Impact You Will Have:

  • Contribute to the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
  • Development of automation to improve customer experience and Support scalability
  • Drive rapid, iterative development while upholding quality, safety, and reliability standards
  • Design agentic workflows that evolve from human-in-the-loop to fully automated systems
  • Implement observability, transparency, and rollback mechanisms for AI-driven decisions
  • Act as technical liaison between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies
  • Set a high engineering bar for quality, reliability, and maintainability in line with Databricks standards
  • Mentor engineers and SMEs across Software and Support Engineering functions

What we look for:

  • BS or higher degree in Computer Science or a related field
  • Experience in large projects similar to those described, including automation tooling, distributed systems, and APIs
  • Extensive full stack development experience
  • Proven success designing and deploying production-grade automation in complex technical environments
  • Hands-on experience with ML-assisted systems, decision support, or agentic automation
  • Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
  • Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints

Skills

Full Stack DevelopmentDistributed SystemsAPIsAutomation ToolingMachine LearningAgentic WorkflowsAWSAzureGCPObservability

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