Sr Software Engineer- Customer Experience Intelligence (CXI)
Build AI-powered support automation systems at scale for Databricks customers. Design agentic workflows, full stack development, and integrate with distributed platforms across multi-cloud environments; requires BS in CS and extensive production experience.
About the job
The Impact You Will Have:
- Contribute to the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
- Development of automation to improve customer experience and Support scalability
- Drive rapid, iterative development while upholding quality, safety, and reliability standards
- Design agentic workflows that evolve from human-in-the-loop to fully automated systems
- Implement observability, transparency, and rollback mechanisms for AI-driven decisions
- Act as technical liaison between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies
- Set a high engineering bar for quality, reliability, and maintainability in line with Databricks standards
- Mentor engineers and SMEs across Software and Support Engineering functions
What we look for:
- BS or higher degree in Computer Science or a related field
- Experience in large projects similar to those described, including automation tooling, distributed systems, and APIs
- Extensive full stack development experience
- Proven success designing and deploying production-grade automation in complex technical environments
- Hands-on experience with ML-assisted systems, decision support, or agentic automation
- Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
- Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints
Skills
Full Stack Development, Distributed Systems, APIs, Automation Tooling, Machine Learning, Agentic Workflows, AWS, Azure, GCP, Observability
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