Onboard and manage customers using UpGuard's platform, providing training, monitoring health, and advocating internally. Requires 2+ years in customer success or account management and understanding of risk frameworks.
Manage a portfolio of client accounts, driving adoption of social commerce tools, increasing satisfaction, and identifying expansion opportunities. Partner with clients to optimize use of solutions and achieve business goals.
Support ~1,200 SMB customers in a pooled model handling onboarding, renewals, risk, and expansions. Requires 6 months–2 years of customer-facing experience and strong organizational skills.
As a Member Success Manager, you will manage a portfolio of 400 solo entrepreneurs, acting as their trusted advisor for tax, accounting, and business operations. You will proactively engage members, identify risks and opportunities, and deliver exceptional service to ensure their financial and operational success.
Customer Success Manager responsible for managing enterprise accounts, driving retention/renewals/expansion, delivering QBRs and training, and managing $2M+ ARR at a homeownership platform for lenders and agents. Requires 2+ years customer management experience, strong communication, and data-driven problem solving.