Customer Success Specialist, SMB
Support ~1,200 SMB customers in a pooled model handling onboarding, renewals, risk, and expansions. Requires 6 months–2 years of customer-facing experience and strong organizational skills.
Client Success Manager, Social
Manage a portfolio of client accounts, driving adoption of social commerce tools, increasing satisfaction, and identifying expansion opportunities. Partner with clients to optimize use of solutions and achieve business goals.
85k – 90kUnited StatesCustomer SuccessRemote1+ YOE
About the role
What You'll Do
- Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc.
- Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong)
- Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content
- Help key stakeholders understand the value they are receiving from Bazaarvoice
- Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
- Promote new feature adoption to enhance client satisfaction and program performance
- Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
- Observe and track trends across portfolio to develop best practices
- Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)
What You'll Bring
- Positive, self-starter attitude with a knack for creative problem solving
- Customer-centric: you keep the best interest of clients in everything you do
- Social media obsessed
- Fluent in English. Strong communication skills (oral and written)
- Skillful in time management, organization, and prioritization
- Sufficient in meeting deadlines and expectations with minimal supervision
- Fire in the belly – we hire people who bring passion to their work and their team
- Bachelor’s Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred
Skills
SalesforceGainsightGongSocial CommerceSocial Media ManagementInstagramTikTokYoutubeAccount ManagementClient Success
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