Integrations Manager
Manage customer integrations for Navan’s platform, handling implementations, troubleshooting, documentation, and cross-functional collaboration with Account Managers, Product, and Engineering.
What You'll Do
- Apply technical and troubleshooting skills to customer engagements, including new implementations, recent launches, and ongoing support for live customers.
- Own setup steps, ensuring successful and timely completion of integrations.
- Investigate integration issues by using logs, and explain root causes to customers and internal stakeholders in clear, easy-to-understand language.
- Partner closely with Account Managers (AMs) to answer integration questions.
- Collaborate with Product and Engineering teams by raising detailed Jira tickets, providing feedback on enhancements, and helping resolve escalated issues.
- Write, edit, and maintain technical documentation to improve customer and internal self-service, with a focus on HRIS, SSO, reporting APIs, and Calendar integrations.
- Lead and participate in internal office hours and training sessions to upskill Account Managers and expand integration knowledge across the company.
- Champion the self-service vision by identifying common customer pain points, patterns, and opportunities for automation or simplified processes.
What We're Looking For
Customer-facing experience
- Minimum 2 years working in a role that interacts directly with customers (Customer Success Manager, Technical Account Manager, Integrations Consultant, etc).
SaaS experience
- Minimum 2 years in an integration role at a SaaS company.
- Familiarity with how Sales, Product, and Engineering functions interact in a software organization.
Technical knowledge
- Basic understanding of APIs, SFTP, and data mapping concepts.
Career mindset
- Detail-oriented, with an eagerness to expand technical skills.
- Growth-oriented, open to learning and training.
Problem solving
- Strong analytical and troubleshooting skills.
- Able to think in terms of technical processes and debug integration issues.
Communication
- Clear and effective written and verbal communication.
- Ability to explain technical concepts in audience-appropriate terms.
Bonus
- ERP experience: 2 years in a customer-facing role assisting with ERP integrations; experience with ERP systems and understanding of how data is ingested into them; direct experience integrating with major ERP systems (e.g., SAP, NetSuite, Oracle, Microsoft Dynamics).
- Basic SQL knowledge (e.g., performing joins between tables).
- Coding language experience.
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