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Latent

Customer Enablement Trainer

Designs and delivers training programs for customers adopting an AI-powered healthcare platform, working with clinicians, operational leaders, and IT teams to drive proficiency and time-to-value. Requires 3-6+ years in customer enablement or training, preferably in healthcare SaaS.

San Francisco, CANew York, NYSales EnablementRemote3+ YOE
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About the role

What You’ll Do

Training Delivery & Facilitation

  • Lead live virtual and onsite training sessions across clinical and operational user groups
  • Deliver role-based enablement that drives proficiency and reinforces best practices
  • Facilitate hands-on product walkthroughs, Q&A sessions, and office hours
  • Own go-live training execution to ensure customer readiness and successful launches

Curriculum & Content Development

  • Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids
  • Customize training based on clinical workflows, customer use cases, and user roles
  • Partner with Product and Product Marketing to keep training content aligned with product releases

Customer Readiness & Adoption

  • Serve as a product expert across Latent’s features, workflows, and applied use cases
  • Assess customer training needs and recommend the right mix of live and asynchronous learning
  • Collect feedback and iterate on training programs to continuously improve quality and impact
  • Support adoption goals by reinforcing key behaviors and success metrics post-implementation

Cross-Functional Collaboration

  • Partner with Implementation and Account Management to align training with customer goals
  • Share frontline insights to inform product improvements and enablement strategy
  • Collaborate with Clinical and Technical teams to ensure training is accurate, compliant, and healthcare-grade

What You Bring

Experience

  • 3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations
  • Experience training clinicians or healthcare operational users strongly preferred
  • Background in implementation, customer success, or clinical education is a plus

Skills

  • Exceptional facilitator who can engage audiences with clarity, confidence, and empathy
  • Strong instructional design and curriculum development capabilities
  • Ability to simplify complex AI-driven workflows into intuitive experiences
  • Excellent communication and storytelling skills
  • Comfortable operating in a fast-paced startup environment

Skills

SaaSAIInstructional DesignCurriculum DevelopmentVirtual TrainingE-LearningClinical WorkflowsProduct EnablementHealthcare TechnologyCustomer Success

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