Client Success Manager, Enterprise Sales

Responsibilities

• Serve as a trusted advisor and primary point of contact for some of Zocdoc’s largest customers.
• Engage customers on key optimization opportunities and drive them toward improvements to maximize Zocdoc's impact on their business.
• Collaborate with cross-functional team members including sales, support, technical services to align on customer goals and shared success approach.
• Understand and help design client-specific narratives around adoption, utilization, and return on investment.
• Spearhead customer conversations around new product developments, specialty-specific insights and best practices, and opportunities for continued learning.

Requirements

• 2-3 years professional experience in customer success or account management roles.
• Strong communication skills with experience in building buy-in toward shared objectives.
• Ability to identify opportunities for increased efficiency and effectiveness.
• Appetite for continuous learning, feedback, and accountability to coaching.
• Positive outlook toward change and strong adaptability.

Nice-to-Haves

• Goal-oriented mindset.
• Process-driven approach.
• Intellectual curiosity for provider and user success.
• Hunger for collaboration.

Compensation & Benefits

• NYC Base Salary Range: $72,000—$102,000 USD.
• Flexible, hybrid work environment.
• Unlimited Vacation.
• 100% paid employee health benefits (medical, dental, vision).
• Commuter Benefits.
• 401(k) with employer match.
• Corporate wellness program.
• Sabbatical leave (5+ years).
• Competitive paid parental leave.
• Cell phone reimbursement.
• Catered lunch, beverages, snacks.
• Employee Resource Groups.