Digital Sales Representative

Responsibilities

• Manage and expand customer accounts within Twilio.org’s self-service and named-account customer segments across social services, healthcare, NGOs, humanitarian aid, credit unions, and other nonprofit organizations.
• Understand customer business and technical requirements and design solutions using Twilio’s communications API platform.
• Manage full sales cycles and own a book of business, closing new revenue, protecting revenue, and driving upsells and cross-sells.
• Execute programmable sales plays to deliver revenue, gross margin, and gross profit results.
• Partner with Sales, Sales Development, Marketing, Product, Engineering, and Support teams on renewals, customer requirements, communication strategies, and platform adoption.
• Maintain accurate sales pipelines and forecasts in Salesforce.
• Execute automation strategies to serve a high volume of customers while maintaining NPS and preventing churn.
• Drive deals forward, remove obstacles, recommend customer solutions, and improve team processes.
• Develop expertise in the social impact and nonprofit market.
• Explain complex technical and financial details clearly to customers and stakeholders.
• Manage competing priorities and multiple projects or deals.

Requirements

• 5+ years of sales, marketing, and/or operations experience in a technical SaaS or CPaaS environment, with a record of high performance.
• Experience selling technical solutions, including closing deals and solving customer problems.
• Demonstrated ability to manage business forecasts and financial models.
• Ability to work with business and technical leaders and build effective partnerships.
• Data-driven account development and opportunity identification skills.
• Entrepreneurial mindset and willingness to define processes and build programs.
• Track record of delivering revenue and gross profit results.
• Strong interest in the social impact market.
• Excellent written and verbal communication skills.
• Adaptability in a fast-paced environment with ambiguity and change.
• Strong process orientation and continuous-improvement mindset.
• Excellent organization, prioritization, and documentation skills.

Benefits

• Competitive pay.
• Paid time off.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• Occasional travel for customer or team meetings may be required.