Manager, Fleet Operations Training

Responsibilities

• Set the Fleet Operations training strategy and roadmap to support hiring plans, new-market launches, and vehicle/software milestones while maintaining safety standards.
• Own curriculum standards, assessments, certification requirements, learner and performance metrics, pass-rate monitoring, and recurring upskilling tied to operational errors, quality programs, and safety signals.
• Scale train-the-trainer programs and audit delivery across remote operations centers and ground-operations sites.
• Partner with workforce, operations, safety, process, learning and development, and business applications teams on training capacity, facilities, vehicles, and content.
• Operate the Docebo learning platform, including auto-enrollment, learning plans, certification-to-mission mapping, administrator enablement, integrations, and analytics.
• Hire, coach, and organize training program managers and people leaders; establish reporting structures and advocate for trainer ratios and training assets.
• Build training infrastructure for new sites, including classrooms, courses, dedicated training vehicles, and simulation or virtual environments.
• Report training capacity, time to competency, certification status, quality, and launch risk to Fleet Operations leadership.
• Travel to operational sites approximately 10–20% of the time for audits and launches.

Requirements

• 10+ years of experience in operational training, enablement, or learning for a large operations workforce.
• 3+ years leading trainers, instructional staff, or training program managers as a people manager.
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Experience owning training for a large remote, contact-center, or 24/7 operations workforce, or for a technical ground workforce such as maintenance, repair, field service, aviation MRO, or vehicle operations.
• Experience building blended programs involving e-learning, live facilitation, on-the-job training, and train-the-trainer delivery across multiple sites.
• Hands-on LMS administration at scale, including reporting, auto-enrollment, and certification tracking.
• Experience aligning training capacity with hiring and launch plans, including management of vehicles, facilities, and trainer ratios.
• Ability to operate in safety-critical, regulated, and fast-changing environments and translate procedure or product changes into training.
• Excellent written and verbal communication and ability to influence senior operators, safety, workforce, and technical partners in a matrixed organization.
• Willingness to travel approximately 10–20%.

Nice-to-haves

• CPTM, ATD/CPLP, PMP, or similar certification.
• Autonomous vehicle, robotics, aviation, or other safety-critical operations experience.
• Instructional design and SCORM or Rise 360 authoring experience.
• Quality assurance, nested monitoring, or contact-center workforce-management experience.
• Simulation-based training experience.
• Experience with contingent workforce or staffing partners.
• Familiarity with Google Workspace, Slack, and BI/Looker-style training analytics.