Account Executive

Owns enterprise sales across India’s Customer Experience and Conversational AI markets, developing pipeline, closing strategic deals, and managing customer growth. Requires approximately 7–11 years of technology value-selling experience, strong CX and BPO industry networks, and executive-level selling expertise.

About the job

Responsibilities

Build and manage a portfolio of new high-value enterprise accounts in the Customer Experience and Conversational AI spaces.
Identify new business opportunities aligned with the product offering and roadmap.
Generate leads, negotiate contracts, and close sales in collaboration with the Growth team.
Develop and maintain a deep understanding of the Conversational AI industry.
Track KPIs and sales performance, providing weekly updates to the wider team.
Build a plan to quota in first sales and upsells out of NAL.
Generate a self-led pipeline within a target account list.
Close deals and manage customer onboarding and customer delight.
Own all aspects of the customer lifecycle, including onboarding and support.
Farm accounts to deliver multi-fold growth.
Drive initiatives that improve company consideration, including sales development campaigns, events, and partnerships.

Requirements

Approximately 7–11 years of experience in value selling technology products, preferably in Customer Experience or customer engagement, to clients with a global footprint.
Experience building a new category, company, or product in a previously unpenetrated space.
Network and experience in the India Customer Experience, Support, and BPO industries, including selling to CXOs.
Experience working at a top-tier growth company with a strong understanding of sales processes and a high degree of ownership.
Self-starter with a strong work ethic and ability to work autonomously.
Analytical, efficient, and capable of solving complex challenges using a first-principles mindset.
Strong English proficiency.
Proficiency with spreadsheets.
Proficiency in creating compelling presentations and demos.
Deep knowledge of the India Customer Experience, Support, and BPO industries.

Nice to Have

Network in relevant systems integrators and consultancies.

Compensation and Benefits

Annual discretionary professional development stipend.
Annual discretionary social travel stipend.
Annual company offsite.
Monthly coworking stipend for employees outside main hubs.

Skills

Artificial Intelligence, Conversational AI, Customer Experience, Customer Engagement, B2B Sales, Enterprise Sales, Value Selling, Lead Generation, Pipeline Management, Contract Negotiation, Sales Forecasting, Customer Onboarding, Spreadsheets, Presentation Skills, Salesforce