Billing Operations Lead

What You'll Do

• Lead the day-to-day operations of global vendor billing support teams across self-serve and direct buying channels
• Act as the main point of contact for billing escalations, resolving complex issues such as invoice disputes, credit adjustments, and billing setup questions
• Oversee the end-to-end invoicing process, from advertiser setup through to dispute resolution and invoice reissuance
• Partner with Finance and Accounting to design and improve billing systems, workflows, and processes that support scale and accuracy
• Ensure billing operations align with country-specific invoicing requirements and compliance standards
• Work closely with Fraud teams to identify suspicious advertiser activity and support investigations that protect the platform
• Maintain clear, up-to-date documentation, process guides, and training materials for billing support teams
• Identify skill gaps within vendor teams and support onboarding and continuous learning programs
• Review support cases to spot trends, improve quality, and reduce recurring billing issues
• Identify operational inefficiencies and recommend improvements that enhance accuracy, reduce disputes, and improve advertiser experience
• Collaborate cross-functionally with Product, Sales Systems, Finance, Legal, and other partners on billing-related changes and new product launches

Who You Are

• 5+ years of experience in billing operations, revenue operations, financial operations, or a related field
• Experience working with global vendor support teams across multiple time zones
• Understand billing and invoicing processes, including invoice generation, adjustments, and dispute resolution
• Worked with Finance and Accounting teams to build or improve operational processes
• Comfortable navigating fraud detection or compliance-related workflows and partnering with relevant teams
• Proactive approach to identifying issues and improving processes before they scale
• Strong attention to detail and care about accuracy, documentation, and compliance
• Communicate clearly and collaborate effectively across a range of stakeholders