Solutions Engineer, Core Enterprise

In this role, you will:

• Deliver exceptional pre-sales customer experience by providing technical expertise, outlining value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how OpenAI’s products meet business needs through demos, use case scoping, architecture recommendations, and technical advisory.
• Create and maintain documentation, guides, and FAQs for common pre-sales questions.
• Develop and nurture strong customer relationships during evaluation, validation, and purchasing.
• Foster customer advocacy by gathering feedback, identifying themes, and incorporating into product planning.
• Serve as first line of defense for security and compliance questions, guiding customers to resources and escalating complex issues.

You’ll thrive in this role if you:

• Have 8+ years in technical pre-sales or similar, including 4+ years selling to Enterprise customers and managing C-level relationships.
• Understand IT security principles and B2B SaaS compliance requirements.
• Have foundational training in Python or JavaScript.
• Have delivered prototypes of Generative AI/ML solutions and knowledge of network/cloud architecture.
• Are an effective presenter and communicator for all audiences.
• Own problems end-to-end and quickly learn what's needed.
• Have a humble attitude and eagerness to help the team succeed.