Manager, Services
Lead and develop a team of 10+ Consultants and Project Managers to drive successful Celonis technology deployments across North American customers. Responsible for services sales, delivery excellence, value realization, team building, and cross-functional collaboration with Sales and Value Engineering.
About the job
The Work You’ll Do
Sales
- Position and sell the right services
- Work closely and build trust with Sales and Value Engineering to support ACV land and expand motions
- Maximize services revenue and ensure utilization targets
Delivery
- Manage portfolio of projects to success
- Build relationships directly with largest/most strategic customers in region
- Ensure timely and high-quality deployments of the Celonis technology
- Focus on driving measurable business impact and delivering tangible value
- Communicate with stakeholders in Celonis’ largest customers, handle escalations
- Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
Value and Adoption
- Drive a value-focused mindset within the team
- Ensure project governance to deliver rapid, tangible improvements and fast ROI
- Drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy
Product
- Ensure a focus on deep product and technical knowledge
- Provide thought leadership for customers and best practice implementation and adoption of Celonis software, especially in new product introduction
- Ensure the Consulting team is fully enabled and leverages all product capabilities on customer deployments
People
- Build, support, enable a high performance team
- Lead and manage a team of approx. 5-10 Celonis Project Managers and Consultants, specializing in one or more industry verticals
- Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training
- Recruit and develop a high-performing Program Manager and Consulting team
- Develop career paths for team members that allow for growth and development within the Services organization and Celonis overall
Partners
- Build relationships with strategic partners and partner managers in the region to support our most important customers
Practice
- Contribute to internal initiatives that make the organization better
Qualifications
- 7+ years of experience in delivering high complex projects as a Program Manager or Program Director
- Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics projects
- Proven track record of leading complex transformational customer programs
- Good understanding of the implementation of Celonis products, at a level required to lead and direct Celonis Consultants and Project Managers
- Experience in managing professional services teams, preferably in enterprise SaaS companies
- Experience of building relationships with sales teams, involvement in deals
- Proven leadership in interacting with senior / executive level customers
- Experience in recruiting, motivating and retaining top talent
- Excellent communication skills
Skills
Program Management, Project Management, Professional Services, Team Leadership, Customer Engagement, Sales Collaboration, Bi/Analytics, Resource Management, Process Mining, Enterprise Saas
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