Manager, Services

The Work You’ll Do

Sales

• Position and sell the right services
• Work closely and build trust with Sales and Value Engineering to support ACV land and expand motions
• Maximize services revenue and ensure utilization targets

Delivery

• Manage portfolio of projects to success
• Build relationships directly with largest/most strategic customers in region
• Ensure timely and high-quality deployments of the Celonis technology
• Focus on driving measurable business impact and delivering tangible value
• Communicate with stakeholders in Celonis’ largest customers, handle escalations
• Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements

Value and Adoption

• Drive a value-focused mindset within the team
• Ensure project governance to deliver rapid, tangible improvements and fast ROI
• Drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy

Product

• Ensure a focus on deep product and technical knowledge
• Provide thought leadership for customers and best practice implementation and adoption of Celonis software, especially in new product introduction
• Ensure the Consulting team is fully enabled and leverages all product capabilities on customer deployments

People

• Build, support, enable a high performance team
• Lead and manage a team of approx. 5-10 Celonis Project Managers and Consultants, specializing in one or more industry verticals
• Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training
• Recruit and develop a high-performing Program Manager and Consulting team
• Develop career paths for team members that allow for growth and development within the Services organization and Celonis overall

Partners

• Build relationships with strategic partners and partner managers in the region to support our most important customers

Practice

• Contribute to internal initiatives that make the organization better

Qualifications

• 7+ years of experience in delivering high complex projects as a Program Manager or Program Director
• Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics projects
• Proven track record of leading complex transformational customer programs
• Good understanding of the implementation of Celonis products, at a level required to lead and direct Celonis Consultants and Project Managers
• Experience in managing professional services teams, preferably in enterprise SaaS companies
• Experience of building relationships with sales teams, involvement in deals
• Proven leadership in interacting with senior / executive level customers
• Experience in recruiting, motivating and retaining top talent
• Excellent communication skills