Field Engineer, Public Sector
Field Engineer partnering with public sector customers on federal AI projects to build production-grade data pipelines and integrations. Requires customer-facing software engineering experience, strong technical and communication skills, and an active TS/SCI clearance.
About the job
What You'll Do
- Build end-to-end data integrations that sync customer data to and from Scale's platform
- Work with customers' engineering teams to optimize data pipelines, including input on API endpoint design and input/output schemas
- Design and maintain playbooks, internal tools, documentation, and SDKs that set customers up for long-term success
- Partner with engineers and Operations to resolve technical blockers, debug delivery issues, and own technical escalations from customers
- Own the customer's technical experience throughout their time with Scale
- Work with Account Executives and Product Managers to identify customer-specific feature requests
- Develop expertise in large language models, 2D image annotation, and API integrations
- Represent Scale and engage with customers at major events
What We're Looking For
- Experience as a customer-facing engineer or in a similar hybrid role
- Hands-on technical experience working with clients in a pre- or post-sales capacity
- Development experience with Python, JavaScript, or other modern languages
- A strong engineering background, ideally in computer science, mathematics, or another quantitative field
- Strong project management and interpersonal skills
- The ability to present credibly to both executives and front-line engineers
- Comfort communicating across internal and external teams
- Intellectual curiosity, empathy, and the ability to move quickly
Nice to Have
- Experience in AI
- Experience working in classified environments
- Prior experience as a technical go-to-market resource
- Understanding of DevSecOps principles, including secure software delivery, infrastructure as code, and CI/CD
- Hands-on experience with Kubernetes and Helm charts
- Experience automating infrastructure with Ansible or similar tools
Skills
Python, JavaScript, Kubernetes, Helm, Ansible, DevSecOps, CI/CD, LLMs, API Integrations, Data Pipelines
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