Workforce Operations Manager
Leads Recruiting Operations strategy, tooling modernization, predictive talent intelligence, process redesign, and governance while managing and developing the team. Requires substantial recruiting operations leadership, people management, recruiting technology expertise, data fluency, and compliance familiarity.
About the job
Responsibilities
- Lead the Recruiting Operations team and set its vision, strategy, roadmap, and execution in alignment with Talent Acquisition and business goals.
- Own the TA tooling roadmap and recruiting technology modernization, including vendor management, tool discovery, implementation, onboarding, offboarding, ROI evaluation, and automation experimentation.
- Co-lead recruiting AI strategy and establish a scalable, data-focused technology stack.
- Partner with People Analytics to advance predictive talent intelligence, define recruiting success metrics, maintain data integrity, and support self-service reporting.
- Use Google Sheets and advanced formulas for data manipulation, ad hoc reporting, root-cause analysis, and actionable insights.
- Redesign recruiting processes and workflows across the hiring lifecycle in partnership with People Team stakeholders.
- Own TA policy, governance, and compliance, including recruiting policies, approval hierarchies, data privacy, and applicable legal requirements.
- Lead cross-functional operational projects and serve as a recruiting operations subject matter expert.
- Mentor and develop the Recruiting Operations team and ensure deliverables align with Talent Acquisition strategy.
Requirements
- 5+ years of experience leading and executing complex recruiting operations initiatives.
- 3+ years of people management experience, with strong coaching and development skills.
- Deep expertise with recruiting technologies and experience managing a TA tooling roadmap.
- Experience evaluating tool ROI, retiring redundant platforms, and implementing automations or AI in recruiting workflows.
- Strong process redesign, operational rigor, and strategic planning experience.
- Advanced proficiency with Google Sheets and formulas for independent data analysis and reporting.
- Familiarity with recruiting policy, governance, compliance, data privacy, and evolving global regulations.
- Strong cross-functional relationship-building, communication, collaboration, and influencing skills.
- Ability to operate independently and own team execution, deliverables, and outcomes.
Nice to Have
- Experience with Greenhouse, Gem, Metaview, Tableau, and related recruiting technology platforms.
- Experience with predictive talent intelligence and trusted data architecture.
Compensation
- Base salary: $115,000–$198,000 annually.
- Additional compensation and benefits may include equity and other eligible employee benefits.
Skills
Recruiting Operations, Greenhouse, Gem, Metaview, Google Sheets, Tableau, Data Analytics, Process Optimization, Workflow Redesign, Vendor Management, Automation, Artificial Intelligence, Data Privacy, Compliance, People Management
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