Senior Education Sales Manager
Own customer education and activation for strategic enterprise accounts across Japan and Korea, connecting training to adoption, consumption, retention, and expansion. The role requires 7+ years in enterprise software or cloud technology, business-level Japanese, strong commercial judgment, and independent cross-functional execution.
About the job
Responsibilities
- Build and maintain education relationships with strategic accounts across Japan and Korea.
- Develop account-level learning plans with account teams and ensure customers derive measurable value from training investments.
- Engage early in deal cycles to scope education packages that accelerate customer confidence and deal progression.
- Partner with curriculum and delivery teams to adapt training content, delivery style, and instructional framing for enterprise audiences in Japan and Korea.
- Synthesize customer feedback, knowledge gaps, customization requests, and support themes for curriculum owners.
- Gather partner and field feedback and produce quarterly reports to inform enablement strategies and content roadmaps.
- Identify education-related indicators of upsell and expansion opportunities.
- Integrate education into core account strategies with Japan and Korea field teams.
- Manage regional delivery cadences, scheduling visibility, and strategic program pilots.
- Serve as the primary Customer Activation presence in Japan and the lead for Korea.
Requirements
- 7+ years of experience in customer success, channel enablement, sales, revenue enablement, or a related customer-facing role in enterprise software or cloud technology.
- Business-level Japanese fluency, spoken and written.
- Experience working directly with enterprise accounts in Japan and navigating complex stakeholder environments.
- Strong commercial judgment connecting education investment to consumption, retention, or expansion outcomes.
- Experience operating independently across a large or geographically dispersed territory.
- Excellent English communication skills and the ability to bridge local customer needs with a globally distributed enablement team.
Nice-to-haves
- Korean language proficiency.
- Experience at a data platform, analytics, or cloud infrastructure company.
- Familiarity with Snowflake's product ecosystem.
- Experience spanning pre-sales and post-sales motions.
- Experience designing or influencing enterprise training and enablement content.
- An existing network within the Japan or Korea enterprise data and cloud ecosystem.
- Familiarity with consumption-based revenue models and customer adoption behaviors.
Skills
Customer Success, Channel Enablement, Sales Enablement, Enterprise Software, Cloud Technology, Account Planning, Customer Adoption, Consumption-Based Revenue, Training Design, Program Management, Stakeholder Management, Data Platforms
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