Client Value Partner - Digital Technology

Responsibilities

• Serve as the accountable program lead and engagement manager for strategic digital technology customers.
• Build relationships with C-level executives and embed Celonis into customers’ strategic objectives.
• Staff engagements using global cross-functional resources, including servicing, product, and engineering teams.
• Mentor customers on organization design and Centers of Excellence maturity to increase platform adoption.
• Mentor and coach team members and provide performance feedback to managers.
• Own the end-to-end customer value journey, including program roadmaps and detailed value plans.
• Drive measurable business impact, value realization, adoption, project completion, client satisfaction, and usage targets.
• Resolve customer escalations by coordinating internal teams.
• Align Celonis delivery with customer strategies and business-critical priorities.
• Organize and lead customer advisory boards and establish feedback loops for product and service improvement.
• Represent the customer internally and collaborate on advocacy strategies.
• Drive customer participation in Celonis and industry events, conferences, webinars, and thought leadership.
• Contribute to innovation, domain assets, playbooks, resources, and tools for the value engineering team.

Requirements

• Minimum 10 years of relevant customer success, strategy consulting, or related experience in digital technology.
• Experience leading large-scale transformation programs, process re-engineering engagements, and implementations.
• Deep experience with change management practices.
• Ability to navigate large global organizations and influence stakeholders through data, facts, and confidence.
• Experience designing, pitching, and selling opportunities with subject matter experts and practice leads.
• Consultative approach to senior executive engagement.
• Team-oriented leadership style with the ability to inspire and coach others.
• Ability to organize and manage multiple project streams.
• Strong communication skills.
• Self-motivated and proactive, with the ability to work in fast-paced, collaborative, and ambiguous environments.

Nice to Have

• Experience with AI-based transformation.

Compensation and Benefits

• Total compensation includes base salary, bonus or commission, equity, and benefits.
• Full-time employees receive restricted stock units and merit-based refresh grants.
• Benefits include parental leave, paid time off, flexible hybrid work, learning and mentorship programs, wellness support, and paid volunteer time.