Director of Partner Solutions
Leads post-sale implementation, adoption, retention, and expansion for strategic healthcare partners. The role requires healthcare SaaS delivery experience, cardiology expertise, familiarity with ambulatory EHRs, and the ability to manage complex executive and operational stakeholder relationships.
About the job
Responsibilities
- Own partner success after the sale, including onboarding, implementation, adoption, retention, and expansion for strategic healthcare customers.
- Serve as the primary contact for executive sponsors, operational leaders, and clinical stakeholders.
- Lead deployments from kickoff through go-live, managing timelines, milestones, risks, training, and change management.
- Integrate the platform into customer workflows and drive measurable operational and financial outcomes.
- Measure and communicate ROI using key performance metrics to support renewals, expansion, and strategic decisions.
- Partner with Sales on upsell and cross-sell opportunities.
- Collaborate with Product, Engineering, Marketing, and Sales to improve customer experience and inform product development.
- Build scalable processes and playbooks for onboarding, training, support, and customer success.
Requirements
- 4+ years leading implementations, onboarding, or post-sale delivery for healthcare technology or SaaS platforms.
- Experience working with healthcare providers and operational teams.
- Strong understanding of ambulatory practice workflows and revenue cycle operations.
- Cardiology experience required.
- Experience managing complex, multi-stakeholder implementations and driving adoption, measurable outcomes, and long-term customer success.
- Familiarity with ambulatory EHR platforms such as athenaOne, NextGen, eClinicalWorks, or similar systems.
- Strong communication, relationship management, and analytical skills.
Nice-to-haves
- Oncology experience.
- Startup or high-growth company experience.
Compensation and Benefits
- $150,000–$195,000 annual salary.
- Meaningful equity.
- Comprehensive health insurance.
- Opportunities for career advancement.
Skills
Healthcare Technology, Saas Implementation, Change Management, Revenue Cycle Operations, Cardiology, Ambulatory Ehr, Athenaone, Nextgen, Eclinicalworks, ROI Analysis, Customer Success, Relationship Management
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