Implementation Manager, Strategic Workforce Planning

Responsibilities

• Lead end-to-end implementation delivery from kickoff through go-live and early adoption, including scope, milestones, dependencies, risks, and resourcing.
• Own the solution design and delivery model for solution implementations.
• Translate solution designs and customer requirements into actionable delivery plans, testing approaches, data and integration workstreams, and acceptance criteria.
• Coordinate internal teams, implementation partners, and customer stakeholders to keep projects on track and aligned with business outcomes.
• Oversee platform readiness, configuration, identity and access setup, data provisioning, integration coordination, user acceptance testing, cutover, and stabilization.
• Deliver role-based training and enablement, including workshops, office hours, train-the-trainer sessions, and adoption support.
• Partner with Customer Success to support adoption, accelerate time-to-value, and complete post-implementation handoffs.
• Capture lessons learned and improve implementation playbooks, templates, and delivery processes.
• Apply TalentNeuron methods to client processes and support PMO governance, status reporting, risk and issue management, steering forums, and executive communications.

Success Metrics

• Customer satisfaction and sentiment.
• Milestone adherence, on-time go-live, and change-request ratio.
• UAT and validation pass rates.
• Escalation and RAID closure rates.
• Training completion, user proficiency, self-sufficiency, adoption, and value realization.
• Time to first business outcomes and usage by target personas.
• Executive buy-in and achievement of success criteria.
• SIT pass rate, time to data availability, data freshness and completeness, and API success/error rates.
• Completeness of documentation, runbooks, and post-implementation success plans.
• CSM handover success, first-30-day incident volume, and time to exit hypercare.

Requirements

• Proven experience leading complex SaaS implementations with multiple stakeholders, workstreams, and executive visibility.
• Strong project and program management skills, including planning, dependency management, risk tracking, change control, and stakeholder communication.
• Experience coordinating technical implementation activities such as identity setup, integrations, data mapping, testing, and go-live readiness.
• Ability to facilitate workshops, deliver training, and support customer adoption across business and technical audiences.
• Excellent written and verbal communication skills, with the ability to present clearly to project teams and senior stakeholders.

Nice to Have

• Subject-matter expertise in strategic workforce planning, skills intelligence, HR technology, or related workforce transformation domains.
• Experience with PMO software.
• Working knowledge of APIs, data integrations, ETL processes, and data wrangling for enterprise software implementations.
• German language ability.
• French language ability.

Compensation and Benefits

• Fully remote work from anywhere.
• Flexible schedule focused on results.
• English and Ukrainian working environment.