Strategic Account Manager

Responsibilities

• Serve as the primary point of contact for customers, addressing day-to-day and strategic problems and opportunities while maximizing customer ROI.
• Build a thorough understanding of the product, technology, and strategy, and communicate them succinctly to customers.
• Translate complex product and technology problems into simple, actionable solutions and manage the solution process internally and externally.
• Advise customers on best practices relating to fraud and compliance.
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking to support long-term expansion planning.
• Collaborate with risk analytics teams to proactively solve new fraud typologies and communicate findings to customers.

Requirements

• 7+ years of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
• Understanding of customer API integrations.
• Domain experience in compliance, fintech, or AML/KYC.
• Strong presentation skills for virtual and in-person meetings with varied stakeholders.
• Previous customer-facing experience, preferably with a technical product.
• Exceptional project management skills and the ability to synthesize inputs and balance multiple stakeholder needs.
• Proficiency with business intelligence tools.
• Excellent analytical and quantitative skills, including drawing insights from data.
• Ability to translate complex strategies into actionable processes and outcomes.
• Relationship-building, collaboration, and process-improvement skills.

Compensation and Benefits

• Compensation in cash and equity.
• Early exercise for all options, including pre-vested options.
• Remote-first culture with work from anywhere.
• Flexible paid time off and year-end break.
• Health, dental, and vision coverage for employees and dependents in the US and Canada.
• 4% 401(k) / RRSP matching in the US and Canada.
• MacBook Pro delivered to your door.
• One-time home-office setup stipend.
• Monthly meal stipend.
• Monthly social meet-up stipend.
• Annual health and wellness stipend.
• Annual learning stipend.