Technical Consultant | Commercial

Responsibilities

• Advise customers and internal teams on high-value implementations and expansion opportunities, guiding integration, configuration, and system design.
• Assess customer requirements with Customer Activation and Account Management teams and propose scalable ERP, HRIS, and API integration solutions.
• Support technical workstreams with onboarding specialists and implementation leads to accelerate time-to-value and customer success.
• Conduct technical discovery of customer systems and workflows and recommend best-fit Ramp architecture, including appropriate use of Ramp’s API.
• Serve as a subject matter expert on HRIS and accounting integration partners.
• Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly.
• Contribute to internal documentation and tooling for integration use cases.
• Communicate customer feedback and pain points to Product and Engineering to influence the roadmap.

Requirements

• Bachelor’s degree in computer science, engineering, finance, business, or a related field.
• 2+ years of experience in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in SaaS or fintech.
• Familiarity with ERP systems such as NetSuite, Sage Intacct, Microsoft Dynamics, or Oracle Fusion.
• Comfort with APIs, integration logic, and system architecture, including explaining these concepts to finance and operations stakeholders.
• Strong communication, organization, and problem-solving skills.
• Ability to collaborate cross-functionally with Sales, Customer Success, Product, and Engineering.
• Ability to work effectively in ambiguous, fast-paced environments with ownership and adaptability.

Benefits

• Flexible PTO.
• Home-office equipment ordering.
• Health and wellness stipend.
• Intra-office travel budget and weekly coffee stipend.
• United States employees: medical, dental, and vision coverage; One Medical membership; 401(k) with employer match; fertility HRA; parental leave; pet insurance; in-office meals and refreshments; relocation coverage to New York City or San Francisco.
• Canada employees: medical, dental, and vision coverage; life, AD&D, and disability coverage; fertility drug coverage; retirement plan with employer match; parental leave; employee assistance and virtual care.
• United Kingdom employees: private medical insurance; virtual GP and at-home care; workplace pension; parental leave.