Manager 1, Technical Account Management - Chicago/Denver
Lead and develop a team of up to 6 Technical Account Managers, driving post-sales strategy, customer value, and team performance through coaching, KPI ownership, and cross-functional collaboration.
About the job
What You’ll Do
- Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
- Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes
- Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
- Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
- Drive account strategy discussions focused on product adoption, expansion, and services delivery
- Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization
- Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives
- Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team
- Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness
Who You Are
- An experienced people manager with 3+ years of management experience, ideally within a technical or post-sales organization
- Comfortable leading teams of customer-facing technical professionals
- A strong coach and mentor who invests in career development and builds inclusive, high-performing teams
- Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges
- Confident leading customer-facing conversations and navigating escalations with empathy and clarity
- Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance
- A clear communicator who can influence without authority and align stakeholders around common goals
- Passionate about continuous improvement, operational excellence, and customer value
Benefits and Growth
- Best-in-breed onboarding and leadership enablement
- Generous global benefits
- Intra-departmental mentor and buddy programs
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Ongoing professional development, leadership training, and career pathing
- An inclusive company culture with access to Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Skills
Technical Account Management, Team Leadership, KPI Tracking, Cross-Functional Collaboration, Customer Escalation Management, Okr Management, Performance Coaching, Stakeholder Management, Data-Driven Decision Making, Recruiting And Onboarding
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