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StediStediNew York, NY

Account Manager

Account Manager owning a book of high-growth healthcare customers at Stedi, driving expansion, upsells, renewals, and adoption of their programmable clearinghouse platform. Requires 4+ years quota-carrying experience in technical/API sales or CS, plus healthcare industry background.

150k – 190k/yr
Remote4+ YOEAccount Management

About the role

Responsibilities

  • Serve as the primary commercial point of contact for a book of Stedi’s fastest growing customers representing a significant percentage of Stedi’s monthly recurring revenue (MRR).
  • Manage a pipeline of expansion opportunities in Stedi’s CRM to track upsells, cross-sells, renewals, and transaction usage growth.
  • Bring revenue expansion opportunities from ideation through to execution – identifying new expansion use cases, supporting the customer’s technical validation process, addressing pricing and contractual blockers, and ultimately ensuring successful product adoption.
  • Interface with customers daily – including executive leadership, product managers, engineers, and ops teams – through Slack, Zoom, email and in-person meetings.
  • Proactively surface product and payer-level usage insights in order to address issues preventing additional product adoption.
  • Collaborate with solutions engineering, payer operations, data analytics, and leadership to assist in customer engagements.

Requirements

  • 4+ years of quota-carrying sales, account management, sales engineering, or customer success experience.
  • Strong track record of supporting customers as they adopt and utilize technical API-driven products.
  • Experience getting contracts signed.
  • Previous healthcare experience, specifically from software companies that sell to payers, providers, revenue cycle management (RCM) businesses, and EHR/practice management systems.
  • Comfortable working with technical API products; understand how to work with, sell, and support technical product offerings.
  • Exceptional at staying on top of many open threads simultaneously; hyper-responsive, organized, and thorough.
  • Strive to become the customer’s most trusted advisor by helping customers innovate on the platform to drive real business outcomes.
  • Low ego; no task is too small in order to find success and generate revenue.
  • Resourceful, self-motivating, self-disciplined; do what it takes to get the job done.
  • Ability to move fast, respond with urgency, communicate proactively.

Compensation

The annual compensation range for this role is $150K-190K (OTE, inclusive of base and variable commission/bonus).

Skills

Account ManagementsalesCustomer Successapi productshealthcare edix12 hipaaCRMContract Negotiation

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