Account Manager
Account Manager owning a book of high-growth healthcare customers at Stedi, driving expansion, upsells, renewals, and adoption of their programmable clearinghouse platform. Requires 4+ years quota-carrying experience in technical/API sales or CS, plus healthcare industry background.
About the job
Responsibilities
- Serve as the primary commercial point of contact for a book of Stedi’s fastest growing customers representing a significant percentage of Stedi’s monthly recurring revenue (MRR).
- Manage a pipeline of expansion opportunities in Stedi’s CRM to track upsells, cross-sells, renewals, and transaction usage growth.
- Bring revenue expansion opportunities from ideation through to execution – identifying new expansion use cases, supporting the customer’s technical validation process, addressing pricing and contractual blockers, and ultimately ensuring successful product adoption.
- Interface with customers daily – including executive leadership, product managers, engineers, and ops teams – through Slack, Zoom, email and in-person meetings.
- Proactively surface product and payer-level usage insights in order to address issues preventing additional product adoption.
- Collaborate with solutions engineering, payer operations, data analytics, and leadership to assist in customer engagements.
Requirements
- 4+ years of quota-carrying sales, account management, sales engineering, or customer success experience.
- Strong track record of supporting customers as they adopt and utilize technical API-driven products.
- Experience getting contracts signed.
- Previous healthcare experience, specifically from software companies that sell to payers, providers, revenue cycle management (RCM) businesses, and EHR/practice management systems.
- Comfortable working with technical API products; understand how to work with, sell, and support technical product offerings.
- Exceptional at staying on top of many open threads simultaneously; hyper-responsive, organized, and thorough.
- Strive to become the customer’s most trusted advisor by helping customers innovate on the platform to drive real business outcomes.
- Low ego; no task is too small in order to find success and generate revenue.
- Resourceful, self-motivating, self-disciplined; do what it takes to get the job done.
- Ability to move fast, respond with urgency, communicate proactively.
Compensation
The annual compensation range for this role is $150K-190K (OTE, inclusive of base and variable commission/bonus).
Skills
Account Management, Sales, Customer Success, Api Products, Healthcare Edi, X12 Hipaa, CRM, Contract Negotiation
Similar jobs
Account Management jobs
Agentio
New York, NY
Own and grow a portfolio of advertising and media accounts through expansion, increased budgets, product adoption, and senior client relationships. The role requires 5+ years of quota-carrying client-facing experience, strong performance-data fluency, and the ability to work onsite in New York City.
Alex
San Francisco, CA
Own retention, renewals, and expansion for enterprise SaaS accounts while driving adoption and executive relationships. The role requires 5+ years of revenue-focused account management or customer success experience, commercial ownership, and technical fluency with ATS integrations.
RSA
United States
Drives cybersecurity revenue through national channel partners across the United States and Canada by building pipeline, supporting partner-led opportunities, and executing go-to-market plans. Requires at least five years of cybersecurity and indirect sales experience, enterprise partner relationships, and strong stakeholder communication.
RSA
Burlington, MADrives cybersecurity revenue through national and regional channel partners across the United States and Canada. The role builds partner pipeline, supports enterprise and public-sector opportunities, and collaborates with field sales on go-to-market execution.
Warp
New York, NY
Leads and scales an Account Management team responsible for customer retention and expansion, with ownership of quotas, forecasting, coaching, and process development. Requires B2B account management or customer success experience and several years managing quota-carrying teams.