Technical Program Manager, Quality and Reliability
Own product quality and reliability as Technical Program Manager, leading release management, incident response, and cross-team initiatives to improve test coverage, observability, and metrics like MTTR in a fast-scaling SaaS environment. Requires 5+ years TPM experience, QA background, and bachelor's in technical field.
About the job
What You'll Do
- Own release management end-to-end, ensuring on-time, high-quality product releases through coordination across all teams in a fast-paced environment.
- Introduce and enforce change safety standards, such as risk assessments, rollback procedures, feature flags, and bug bashes to reduce regressions and customer impact.
- Lead horizontal reliability initiatives focused on improving test coverage, observability, and incident response readiness.
- Define, measure, and report on reliability metrics (e.g. change failure rate, MTTR, SLI), and drive accountability for sustained improvement.
- Identify systemic gaps in release processes, testing, monitoring, and incident response; convert findings into structured improvement plans with clear owners and timelines.
- Drive rapid triage and resolution of customer-reported issues in partnership with Product and User Operations, ensuring timely followup and continuous improvements.
- Own and improve the incident management lifecycle: Facilitate rigorous post-incident reviews, ensuring root causes are identified and corrective and preventative actions are tracked to completion.
- Oversee vendor reliability and SLA compliance, including performance monitoring, incident escalation, and periodic business reviews.
What You Have
- 5+ years of experience in technical program management or release management, ideally within SaaS or fast-moving tech companies.
- Prior experience working as Software QA or Test Engineer, preferably with SaaS products.
- Strong understanding of engineering workflows, including CI/CD, release cycles, and infrastructure planning.
- Experience partnering with engineering and product leadership to achieve cross-team quality and reliability objectives.
- Excellent communication skills—you can distill complexity into clarity for both technical and non-technical audiences.
- A track record of building systems and processes that scale with growth.
- Comfort in ambiguity and eagerness to build structure where there is none.
- Bachelor’s degree in Computer Science, Engineering, or related technical field.
Bonus Points
- Familiarity with incident management tooling (PagerDuty, Incident.io), monitoring stacks (Datadog, Prometheus, Grafana), and test automation frameworks (Playwright, Cypress, Selenium).
Compensation
$200,000 - $275,000 USD
Skills
CI/CD, Pagerduty, Incident.Io, Datadog, Prometheus, Grafana, Playwright, Cypress, Selenium, Release Management, Incident Management, Test Automation
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