GFCO Program Manager
Senior Program Manager owning end-to-end strategy and execution for complex financial crimes compliance programs at Coinbase (SAM automation, EDD, new jurisdictions). Leads cross-functional delivery across 5+ teams, translates regulatory obligations into scalable automation using Eliminate-Optimize-Automate framework, drives cost savings, and manages Director+ stakeholder alignment.
About the job
What You'll Be Doing
- Own end-to-end program strategy, planning, and execution for one or more complex GFCO compliance program areas (e.g., SAM/CAR automation, EDD volume reduction, Complaints, Operations, New Jurisdictions & Launches)
- Develop and drive program charters, roadmaps, and governance frameworks for long-tail, multi-constraint programs, including those with external regulatory commitments
- Lead cross-functional delivery across 5+ XFN teams (Compliance Tech, EAA, Ops, WFM, Legal, Analytics) and drive alignment at the Director+ level
- Translate regulatory obligations, operational gaps, and model performance signals into actionable, prioritized program strategies using an Eliminate → Optimize → Automate framework
- Own launch readiness for new products, jurisdictions, and entity expansions, ensuring AML obligation mapping, tooling updates, procedural guidance, volume sizing, and training content are completed before go-live
- Proactively identify and resolve program risks, manage competing priorities with transparent trade-off recommendations to GFCO leadership, and ensure no surprises at regulatory examinations
- Drive WFM-vetted cost savings projections across automation and operational efficiency initiatives, and maintain accountability for reporting only confirmed actuals
- Own intake discipline for your program area — ensuring all automation requests, tooling changes, and resource asks enter through formal intake channels with documented requirements and testing plans
- Author and maintain high-quality strategy and decision documents (P/PSs, RAPIDs, charters) that inform Director/VP-level decision-making
- Manage the feedback loop between automation outputs, QC findings, alert productivity data, and investigator feedback, driving continuous improvement in both the automation model and upstream alerting systems
- Lead Code Yellow-equivalent responses within GFCO (e.g., major lookback events, regulatory deadline responses, Sev2 volume surges)
What We Look For
- 8+ years of program or project management experience, with 3+ years in financial crimes compliance, AML, BSA/AML operations, or a related regulatory domain
- Demonstrated ability to independently drive large-scale, multi-stakeholder programs in a regulated environment with minimal guidance
- Deep understanding of AML/CFT program operations, including SAM/TMS, EDD, Screening, and SAR filing workflows, and the technology landscape that supports them (e.g., TMS, CMS)
- Experience navigating Known Problem / Unknown Solution environments with many constraints (critical resource gaps, external regulatory commitments)
- Strong strategy and storytelling skills, ability to create clarity through well-crafted charters, roadmaps, and decision documents for Director+ audiences
- Track record of driving operational efficiency and cost savings through automation programs, with rigorous measurement and WFM-validated outcomes
- Proficiency in program management tools (Asana, Jira, Smartsheet) and data tools (Looker, Snowflake, Google Sheets)
- Excellent communication and stakeholder management skills; comfortable influencing at the Director and VP level
- Bachelor's degree required; fields of study in Business, Technology, Operations, Finance, Law, or a related discipline preferred
- References required (mandatory for L6+ roles)
Skills
Program Management, AML, Financial Crimes Compliance, Bsa/Aml, Sam, Edd, Screening, Sar Filing, Tms, Cms, Asana, Jira, Smartsheet, Looker, Snowflake
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