Senior Solutions Engineer
Senior Solutions Engineer partnering with Account Executives to demonstrate Tines’ automation platform, lead technical evaluations, and design complex customer solutions. The role requires 8+ years of pre-sales or technology delivery experience, strong API and SaaS expertise, and customer-facing communication skills.
About the job
Responsibilities
- Develop deep knowledge of the Tines Intelligent Workflow Platform and apply it to security and IT operations challenges.
- Create and deliver presentations to prospective customers and alliance partners, communicating the value and differentiation of Tines solutions.
- Build and demonstrate Tines Stories with customers to show value and support sales wins.
- Manage the technical decision process, including expectations for proofs of concept and evaluations.
- Collaborate with Sales to identify use cases and develop competitive account strategies.
- Enable priority channel and technical alliance partners and support their pre-sales engineers on customer engagements.
- Provide market feedback to the product organization.
- Share customer experiences and technical competitive insights in the knowledge base, including creating new Tines automation stories.
- Help develop Solutions Engineering metrics, operations, and best practices.
Senior-Level Responsibilities
- Drive the strategic direction of sales engineering within the ANZ region.
- Mentor and guide other sales engineers.
- Represent Tines at industry events, conferences, and webinars.
- Lead complex automation solution design and implementation for high-profile customers.
- Collaborate with product management, marketing, and engineering to influence product strategy and roadmap.
- Advocate for key customers and incorporate their feedback into product development.
- Drive initiatives that improve sales engineering effectiveness and efficiency.
Requirements
- 8+ years of experience in pre-sales, sales engineering, or technology delivery at a SaaS company.
- Strong technical background and experience working with APIs.
- Security and/or IT industry experience.
- Experience uncovering customer needs and communicating with business and technical audiences.
- Experience delivering compelling customer demonstrations and winning technical evaluations.
- Project management skills and the ability to deliver customer solutions.
- Analytical skills and the ability to develop actionable insights from complex data.
- Ability to adapt in a fast-paced startup environment.
- Ability to travel up to 30%–40%.
Skills
SaaS, APIs, Cloud Technologies, Security, It Operations, Automation, Proof Of Concept, Technical Demonstrations, Project Management, Data Analysis
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