Fraud Operations Manager
Leads fraud operations and investigations, setting strategy, managing team performance, and driving scalable risk-mitigation processes. Requires 10+ years in fraud, risk, or management, with direct people leadership and strong stakeholder, data-analysis, and SQL capabilities preferred.
About the job
Responsibilities
- Lead, inspire, motivate, and develop a high-performing fraud investigations team.
- Establish goals, coach team members, provide feedback, and support professional growth.
- Set the team’s strategic vision and execute short- and long-term initiatives.
- Evolve organizational strategy to scale operations and address operational challenges.
- Collaborate with risk leadership and cross-functional stakeholders to identify high-ROI investments in user experience, process improvement, and risk mitigation.
- Oversee operational vendor performance related to risk.
- Lead root-cause analysis to predict, prevent, and mitigate process and performance risks.
- Define and manage core metrics, SLAs, and organizational performance.
- Identify gaps in systems, processes, and strategies and deliver enhancements to mitigate existing and emerging risks.
- Balance risk-management efforts with user experience.
Requirements
- 10+ years of experience in fraud, risk, or management roles.
- At least 2 years of directly leading and developing high-performing teams.
- Strong strategic-thinking and problem-solving skills.
- Ability to translate complex challenges into actionable solutions.
- Excellent communication and stakeholder-management skills.
- Ability to influence and collaborate across functions.
- Commitment to delivering a user-centric experience while managing risk.
Nice-to-haves
- Expertise in fraud and risk management, data analysis, root-cause analysis, and process improvement.
- Experience creating dashboards and visualizations.
- Strong proficiency in SQL for sourcing and analyzing data.
- Experience partnering with engineering teams to develop and enhance investigative tools and treatments.
- Bachelor’s degree or higher in a relevant field.
- Advanced degree or certification.
Skills
Fraud Management, Risk Management, Data Analysis, Root-Cause Analysis, Process Improvement, SQL, Dashboards, Data Visualization, Stakeholder Management, Service-Level Agreements
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