Forward Deployed Engineer

What You'll Be Working On

• Build and ship: Write production code—building integrations, configuring AI agents, and implementing platform logic based on customer workflows and scheduling rules.
• Own implementations end-to-end: Create and manage technical project plans from scoping through go-live. Coordinate internal resources, delegate workstreams, and drive timelines to completion.
• Engineer our moat: Architect the high-leverage systems and playbooks that transform these complex implementations into a repeatable, scalable infrastructure.
• Be the technical face to customers: Serve as primary POC for customer technical teams—leading discovery sessions, unblocking integration issues, and building trusted advisor relationships.
• Optimize AI agents in production: Monitor agent performance at scale, diagnose failure modes, and iteratively refine behavior to improve accuracy, reliability, and patient experience over time.
• Grow accounts: Drive expansion post-launch by deploying new features, identifying upsell opportunities, and proactively solving emerging pain points.
• Shape the product: Translate field observations and customer feedback into actionable requirements that inform the product roadmap.

Requirements

• Technical foundation: 3+ years of engineering experience shipping production systems while working directly with customers. This is a hands-on coding role, not purely project management.
• Project leadership: Track record of managing complex, multi-workstream technical projects and coordinating cross-functional resources to deliver on time.
• Customer-facing presence: Experience as a primary technical POC—comfortable leading architecture discussions and building relationships with technical stakeholders.
• Product intuition: Ability to synthesize customer needs into insights that bridge field reality and engineering priorities.

Interesting Technical Challenges

• AI agent tuning at scale: Configure voice agents for medical terminology and complex scheduling logic, then continuously refine as real-world edge cases emerge in production.
• Workflow orchestration: Map and automate multi-step processes—scheduling, insurance verification, prescriptions, documentation—across diverse customer environments.
• Personalization that scales: Deploy agents that adapt to each organization's unique protocols and terminology without requiring bespoke rebuilds for every customer.
• Debugging AI in the wild: Diagnose agent failures across integrations and LLM behavior, then implement fixes that generalize across deployments.
• Shape the product from the field: Identify patterns across deployments and translate insights into product requirements that drive the roadmap.

What we offer

• Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development.
• Meaningful equity: Early employee stock options with significant ownership potential.
• Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches.
• Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team.
• Impact at scale: Work that builds the infrastructure to help millions of patients access care.