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NavanNavanPalo Alto, CA or San Francisco, CA

Senior Backend Platform Developer, Contact Center Systems

Senior backend developer building Node.js serverless services, APIs, observability pipelines, and AI-enabled workflows on AWS to modernize Navan's contact center systems, including legacy migrations. Requires 5+ years backend engineering experience with strong architecture and integration skills.

119k – 264k
On-site5+ YOEBackend Engineering

About the role

What You'll Do

  • Build production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
  • Design and implement secure APIs and integrations across internal systems, customer data, and third-party platforms.
  • Establish technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
  • Develop observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
  • Create automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
  • Build migration tooling and services to move legacy telephony and contact center workflows onto modern platforms.

Requirements

  • 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
  • Strong experience in API design, system architecture, integration, debugging, and asynchronous systems.
  • Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
  • Experience with logging, monitoring, search, data pipelines, or production observability.
  • Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
  • Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
  • Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

Nice-to-Haves

  • Experience in contact center, telephony, customer support, or workflow automation environments.
  • Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
  • Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
  • Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

Skills

Node.jsTypeScriptAWS LambdaApi GatewayOpensearchCloudWatchKibanaSnowflakeTerraformAws SamGitHub

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