Senior Backend Platform Developer, Contact Center Systems
Senior backend developer building Node.js serverless services, APIs, observability pipelines, and AI-enabled workflows on AWS to modernize Navan's contact center systems, including legacy migrations. Requires 5+ years backend engineering experience with strong architecture and integration skills.
About the job
What You'll Do
- Build production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
- Design and implement secure APIs and integrations across internal systems, customer data, and third-party platforms.
- Establish technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
- Develop observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
- Create automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
- Build migration tooling and services to move legacy telephony and contact center workflows onto modern platforms.
Requirements
- 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
- Strong experience in API design, system architecture, integration, debugging, and asynchronous systems.
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
- Experience with logging, monitoring, search, data pipelines, or production observability.
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
- Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.
Nice-to-Haves
- Experience in contact center, telephony, customer support, or workflow automation environments.
- Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.
Skills
Node.js, TypeScript, AWS Lambda, Api Gateway, Opensearch, CloudWatch, Kibana, Snowflake, Terraform, Aws Sam, GitHub
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