Associate Director, Product Strategy & Operations

Responsibilities

Revenue Growth & Business Strategy

• Analyze revenue performance, product adoption, customer behavior, and monetization opportunities across multiple product lines.
• Partner with Product and Finance teams to identify growth opportunities and prioritize high-impact initiatives.
• Develop business cases, growth plans, and strategic recommendations to improve revenue and adoption.
• Drive planning processes and track progress against key business objectives.

Product & Growth Initiatives

• Build a deep understanding of HighLevel's products, customers, and revenue drivers.
• Identify opportunities across new revenue streams, adoption, and expansion.
• Work closely with Product teams to shape and execute strategic initiatives that drive business impact.

Cross-Functional Leadership

• Align Product, Finance, Marketing, Sales, Customer Success, and Leadership teams around common goals.
• Drive clarity, accountability, and execution across complex initiatives.
• Influence stakeholders and facilitate decision-making across multiple functions.

Strategic Execution

• Own high-priority initiatives from ideation through execution.
• Establish operating rhythms, success metrics, and tracking mechanisms.
• Monitor outcomes, identify risks, and course-correct when necessary.
• Continuously improve planning, prioritization, and execution processes.

Success Measures

First 6 Months

• Develop a strong understanding of the products, customers, and revenue drivers.
• Build trusted relationships across Product, Finance, and GTM teams.
• Identify and prioritize strategic growth opportunities.
• Influence roadmap and business decisions through data-driven insights.

Within 12 Months

• Drive measurable improvements in revenue, adoption, and business performance.
• Lead strategic initiatives from concept to execution.
• Become a trusted advisor to leadership on growth and business strategy.
• Improve organizational alignment, planning quality, and execution effectiveness.

Requirements

• 9–12 years of experience in Founder’s Office, Chief of Staff, Strategy & Operations, Product Strategy, Revenue Strategy, Growth, or Business Operations roles.
• Strong understanding of SaaS business models, monetization, pricing, adoption, retention, and growth metrics.
• Proven ability to drive cross-functional initiatives across Product, Finance, GTM, and Leadership teams.
• Demonstrated track record of translating strategy into execution and delivering measurable business outcomes.
• Exceptional analytical, problem-solving, and stakeholder management skills.
• Comfortable working in ambiguity and influencing without direct authority.
• Hands-on experience with AI tools and modern productivity workflows.

Nice-to-Haves

• Experience in a high-growth SaaS, startup, or consulting-led environment.
• Founder’s Office or Chief of Staff experience in a high-growth startup.
• Strategy & Operations, Business Operations, or Growth leadership experience.
• Consulting experience followed by a transition into operating roles.
• Experience driving monetization, pricing, growth, or business transformation initiatives.