Global People Support - Team Lead

Key Responsibilities

• Provide strategic HR leadership to HR Operations; manage, develop, and engage the global team.
• Ensure an exceptional employee experience by simplifying key processes.
• Lead and implement HR initiatives and projects aligned with HR and Centers of Expertise (COEs).
• Coordinate and lead cross-functional HR improvement projects.
• Identify best practices to improve work tasks and processes.
• Deliver service improvements using process-improvement methodologies and innovative thinking.
• Promote and lead change.
• Support the administration and maintenance of HR systems while driving process and data integrity.
• Lead projects that expand centralization, use technology to improve employee experience, and generate actionable insights and recommended solutions.
• Drive process consistency, data integrity, and compliance with HR policies, procedures, data privacy, audit controls, and regulatory requirements across HR Service Center activities.
• Serve as the escalation point for HR Operations, guiding root-cause analysis, resolution, and communication protocols.
• Manage the case-management system and team, establishing service-level agreements.
• Partner with the HRIS team on HR technology upgrades.
• Develop and maintain team standard operating procedures.
• Oversee employee data management to ensure data security and compliance with company policies and privacy regulations; ensure required reporting and filings are delivered.
• Track HR metrics, identify improvement opportunities, and develop countermeasures to address missed goals.

Requirements

• 5+ years of people and operations management experience.
• Graduate or postgraduate degree in human resources or a related discipline.
• 8+ years of experience in People Operations preferred.
• Experience with HR systems such as Workday, Greenhouse, Confluence, and Salesforce.
• Ability to manage multiple projects simultaneously with minimal supervision.
• Excellent leadership, data analysis, presentation, written communication, and communication skills.
• Understanding of the overall HR lifecycle, including Core HR, Benefits, Talent Mobility, Equity, Compensation, and Exits.

Skills

• Verbal and written English communication proficiency.
• Working knowledge of Microsoft Office, Microsoft Outlook, and Microsoft Excel; Excel proficiency is an advantage.
• Strong attention to detail.
• Ability to analyze and identify patterns in large data sets.
• Sound decision-making in ambiguous contexts and within defined guidelines.
• Comfort working with large data sets.
• Internet navigation and research skills, including finding specific product information promptly.